Customer Service Representative

Veracity Insurance Solutions, LLC

. Provide customer service through phone, email, chat, or other contact methods .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to communicate effectively across multiple channels while managing tasks independently. Proficient in using customer service software and AI-enabled tools to enhance customer interactions and resolve issues efficiently.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsWritten And Verbal Communication SkillsProficiency With CRM ToolsProperty & Casualty Insurance License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTroubleshootingTime ManagementMultitaskingCertificate Requests

Soft Skills

EmpathyAdaptabilitySelf-Management

Tools & Technologies

CRM ToolsAI-Enabled Support ToolsChatbotsAI Knowledge Bases

Certifications & Qualifications

Property & Casualty Insurance License

Industry Keywords

Call CenterService-Focused EnvironmentCustomer Pain Points

About the role

Key responsibilities & impact

Provide customer service through phone, email, chat, or other contact methods
Communicate clearly and professionally with customers
Thoroughly and accurately document customer accounts immediately after any action
Use job tools and job aids and apply basic troubleshooting to resolve inquiries before escalation
Assist with simple certificate requests
Manage email inboxes
Self-manage tasks and work independently with minimal supervision
Adapt to shifting customer needs and channel demands while demonstrating empathy
Provide frontline feedback on recurring customer pain points to improve processes and AI responses
Perform other duties as requested, directed, or assigned
Report to the Communications Manager

Requirements

What you’ll need

High school diploma or equivalent required
2+ years’ experience in customer service, preferably in a call center or service-focused environment
Ability to obtain and maintain a Property & Casualty (P&C) insurance license
Ability to adapt to changing customer needs and multiple communication channels
Strong problem-solving skills to troubleshoot issues before escalation
Strong written and verbal communication skills
Proficiency with common customer service software and systems, such as CRM tools
Strong time management and multitasking abilities
Comfortable using AI-enabled support tools, such as chatbots, AI knowledge bases, or generative AI assistants
Willingness to learn and follow company guidelines
Ability to work remotely in the United States

Benefits

Comp & perks

Health, dental, and vision plans
4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
Work-life balance
Growth and development opportunities
Inclusive workplace
Equal-opportunity employment