Technical Program Manager, Customer Onboarding

Veracode

. Own the customer onboarding program, establishing objectives, priorities, governance, operating rhythms, and success measures across the deployment portfolio.

Posted 10/30/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical program management and enterprise SaaS implementation, focusing on customer onboarding, program governance, and risk management. Proven ability to lead cross-functional teams and communicate effectively with stakeholders to drive successful outcomes.

Highest-signal resume keywords

Technical Program ManagementEnterprise SaaS ImplementationProgram GovernanceRisk ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingProgram Health VisibilityDependency ManagementSDLCCI/CD PipelinesAPIsEnterprise IntegrationsCloud Software EnvironmentsMulti-Workstream Program LeadershipApplication Security

Soft Skills

Executive CommunicationInfluencing TeamsDriving Accountability

Tools & Technologies

JiraAsanaSmartsheetProgram Management Platforms

Industry Keywords

Customer OnboardingDeployment PortfolioRisk ManagementEscalation PathsDecision FrameworksCustomer Success

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Own the customer onboarding program, establishing objectives, priorities, governance, operating rhythms, and success measures across the deployment portfolio.
Maintain a program-level view of active customer deployments, identifying dependencies, capacity constraints, systemic risks, and execution improvements.
Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes.
Establish program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
Identify risks and cross-functional dependencies, resolve complex blockers, and escalate decisions requiring leadership intervention.
Define and track onboarding KPIs, provide program-health visibility, and improve predictability, capacity planning, and customer time to value.
Build and improve onboarding frameworks, playbooks, processes, and workflows for a consistent, repeatable, scalable customer experience.
Communicate program health, priorities, risks, and outcomes to customer and Veracode leadership stakeholders.
Ensure consistent transition from onboarding into ongoing Customer Success.

Requirements

What you’ll need

5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
Proven ability to translate strategic objectives into structured programs and measurable outcomes.
Strong understanding of enterprise SaaS implementations and customer onboarding.
Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
Excellent executive communication and stakeholder management skills.
Demonstrated ability to influence teams and drive accountability without direct authority.
Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.

Benefits

Comp & perks

Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
Wellness benefits to help you focus on what’s most important.
“Take What You Need” time off policy.
Extensive development and training offerings to help you grow your career at Veracode.
Generous 401k match to help save for your future.
Amazing community of professionals who take pride in what we do every day.
Performance bonus
Comprehensive benefits