SAP Managed Services Team Lead

VeraLogics, Inc.

. Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback .

Posted 11/11/2026contractRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SAP support teams, managing service operations, and ensuring client satisfaction through effective communication and relationship management. Proficient in SAP troubleshooting, configuration, and familiar with cloud platforms and ITIL processes.

Highest-signal resume keywords

SAP Support Team LeadershipSAP Module Expertise (FI/CO, MM, SD, HCM)SAP Troubleshooting and ConfigurationSAP Certified Application AssociateITIL Processes and Service Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP TroubleshootingSAP ConfigurationSAP Module ExpertiseCloud Migration StrategiesPerformance Metrics MonitoringIncident ResolutionService Request ManagementProject DocumentationCustomer Relationship ManagementService Delivery Frameworks

Soft Skills

Excellent CommunicationInterpersonal SkillsClient Relationship ManagementMentorshipTeam Collaboration

Tools & Technologies

SAP S/4HANAFreshServiceServiceNowCloud PlatformsVirtual Collaboration Tools

Certifications & Qualifications

SAP Certified Application Associate

Industry Keywords

SAP Managed ServicesService Level Agreements (SLAs)Key Performance Indicators (KPIs)Remote Team ManagementITIL

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback
Oversee day-to-day SAP Managed Services operations
Ensure timely resolution of incidents, service requests, and problem tickets
Act as an escalation point for complex SAP issues across multiple modules
Monitor and report team performance metrics, SLAs, and KPIs
Identify improvement areas and implement corrective actions
Stay current with SAP technologies, updates, and best practices
Develop and nurture customer relationships
Understand client needs and align them with project deliverables
Identify opportunities for upselling or cross-selling additional services
Address customer concerns and improve customer satisfaction
Facilitate communication between internal teams and clients
Coordinate resources across departments to achieve project milestones
Collaborate with sales and account management teams on expansion opportunities
Maintain project documentation, including plans, timelines, and status reports
Create and update customer profiles and records

Requirements

What you’ll need

Proven experience leading SAP support or managed services teams
Strong understanding of at least two SAP modules, including FI/CO, MM, SD, HCM, or others
Hands-on experience with SAP troubleshooting, configuration, and support
Excellent communication and interpersonal skills, with the ability to manage client relationships
Familiarity with cloud platforms and SAP hosting environments
Experience with FreshService and ServiceNow
At least one SAP certification, such as SAP Certified Application Associate
Experience with ITIL processes and service delivery frameworks
Ability to work independently and manage multiple priorities in a fast-paced environment
Bachelor's degree in Information Technology, Business, or a related field (preferred)
Experience in remote team management and virtual collaboration tools (preferred)
Knowledge of SAP S/4HANA and cloud migration strategies (preferred)

Benefits

Comp & perks

Remote-based work
Opportunities for upselling or cross-selling additional services