Senior Director – Patient Services

Verastem Oncology

. Own patient support programs end to end, including benefits investigation, prior authorization and appeals support, copay assistance, the patient assistance program, bridge and quick-start supply, and referrals to independent charitable foundations .

Posted 11/5/2026full-timeBoston • Massachusetts • United StatesSenior💰 $280,000 - $340,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient support programs, including copay assistance and prior authorization, while ensuring compliance with regulatory standards. Proven ability to lead cross-functional teams and develop strategies for oncology products and patient services.

Highest-signal resume keywords

Patient Support Program ManagementOncology Product ExperienceHub Operations ManagementField Reimbursement LeadershipCompliance with Regulatory Standards

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits InvestigationPrior AuthorizationProgram DesignData AnalysisKPI TrackingBudget ManagementVendor ManagementPatient Assistance ProgramsEnrollment StrategiesOncology Reimbursement

Soft Skills

Cross-Functional CollaborationTeam LeadershipStrategic ThinkingCommunication SkillsProblem-Solving

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree Preferred

Industry Keywords

PharmaceuticalBiotechMarket AccessSpecialty PharmacyMedicare Part DMedicaidAnti-Kickback StatuteOIG GuidancePatient AdvocacyCommercial Leadership

About the role

Key responsibilities & impact

Own patient support programs end to end, including benefits investigation, prior authorization and appeals support, copay assistance, the patient assistance program, bridge and quick-start supply, and referrals to independent charitable foundations
Manage the hub vendor relationship, including the statement of work, service levels, KPIs, quarterly business reviews, audits and budget
Oversee copay and patient assistance program operations, including eligibility criteria, program caps and annual program reviews
Coordinate referral, triage and data flow between the hub and specialty pharmacy partners to reduce time to first fill and prescription abandonment
Track and report program performance, including enrollment, time to therapy, approval rates, abandonment, adherence and persistence, and patient and provider satisfaction
Monitor payer and copay accumulator and maximizer trends and adjust program design accordingly
Develop the VS-7375 patient services strategy and model for patients across multiple tumor types and settings of care
Ensure programs and field reimbursement activities comply with the federal Anti-Kickback Statute, OIG guidance, HIPAA and state requirements
Maintain audit readiness with Legal and Compliance
Ensure hub and program vendors meet adverse event and product complaint reporting obligations
Manage the patient services budget, including program, vendor and free drug costs
Build and lead the Patient Services team, including Field Reimbursement, program management and patient services operations roles
Partner with Marketing and Patient Advocacy on patient-facing materials and program awareness
Serve as Verastem's patient services subject matter expert for Commercial leadership, Brand, Sales, Trade & Distribution, Medical Affairs and Commercial Analytics
Report to the Vice President, Market Access

Requirements

What you’ll need

Bachelor's degree; MBA or other advanced degree preferred
12+ years of pharmaceutical or biotech experience, with at least 7 years in patient services, hub operations, field reimbursement or market access
Experience managing and working with oncology products
Demonstrated success supporting at least one U.S. product launch
Experience selecting, contracting and managing hub and patient support vendors
Working knowledge of copay, patient assistance and foundation program design, and the compliance requirements that govern them
Understanding of oncology reimbursement across commercial, Medicare Part D and Medicaid, including specialty pharmacy dispensing
Experience with patient services data and KPIs and using them to manage program and vendor performance
Experience leading field-based teams, ideally field reimbursement, including managing through a front-line leader
Ability to operate at both strategy and execution level
Ability to build cross-functional alignment without direct authority
Ability to develop leaders and build a strong team culture across office-based and remote field staff