Service Representative

Veratas

. Respond promptly to customer inquiries via phone, email, and chat .

Posted 10/28/2026part-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in handling inquiries and maintaining accurate records while contributing to a collaborative team environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsProblem-Solving AbilitiesAttention to DetailBilingual English/Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer ApplicationsCustomer Service SoftwareOrder ProcessingRecord KeepingTyping Proficiency

Soft Skills

Positive AttitudeEmpathyAdaptabilityCollaborationProfessionalism

Industry Keywords

Veritas PressVeritas Scholars AcademyCustomer InquiriesCustomer SatisfactionFast-Paced Environment

About the role

Key responsibilities & impact

Respond promptly to customer inquiries via phone, email, and chat
Provide accurate and helpful information regarding products, services, and policies
Handle and resolve customer issues, complaints, or concerns professionally and efficiently
Process orders, returns, and exchanges accurately and promptly
Collaborate with other departments to address customer inquiries and provide comprehensive solutions
Maintain detailed and accurate records of customer interactions and transactions
Contribute to a positive and collaborative team culture focused on customer satisfaction

Requirements

What you’ll need

Consistent availability to work at least 20 hours per week during regular business hours
Ability to work at least 4-hour blocks on 5 business days
Previous experience in customer service is a plus
Knowledge of Veritas Press and Veritas Scholars Academy is a plus
Excellent written and verbal communication skills
Strong problem-solving abilities and attention to detail
Customer-focused with a positive and empathetic attitude
Ability to adapt to changing processes and work in a fast-paced environment
Proficient in basic computer applications and comfortable using customer service software
Bilingual English/Spanish or English/Mandarin is a plus
Standing or sitting for long periods
Extensive typing on a QWERTY-style keyboard
Extensive viewing of lighted computer monitors
Speaking and hearing
High school diploma or equivalent; may be waived for talented, classically educated students
Some college education is preferred

Benefits

Comp & perks

Seasonal team position with possibility of a more permanent position
Future opportunities for evening hours to support the international team may become available