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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Missing Information follow-ups and case management while ensuring timely communication and resolution of candidate documentation issues. Proficient in handling sensitive information with discretion and maintaining data confidentiality.
Highest-signal resume keywords
Customer Support ExperienceCase ManagementFluent Spanish SpeakerStrong Organizational SkillsDetail-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Candidate ServicesRecruitment CoordinationBackground VerificationMissing Information ProcessesCandidate Data EntryTechnical Troubleshooting
Soft Skills
Excellent Communication SkillsProactive Problem SolvingCollaborative Team PlayerTime Management Abilities
Tools & Technologies
Email PlatformsChat PlatformsPhone Systems
Industry Keywords
HR ServicesBackground Check Processes
About the role
Key responsibilities & impact- Manage centralized Missing Information (MI) follow-ups to support timely case progression and prevent verification delays
- Action MI requests raised by Scoping and Delivery teams
- Liaise with candidates and clients via email, phone, and chat to gather missing or incomplete documentation and information
- Track, monitor, and resolve active MI cases within defined service level agreements
- Maintain clear, responsive, professional, and accurate communication across all channels
- Provide candidate-facing guidance on Candidate Data Entry completion, technical challenges, required background-check documentation, and verification status updates
- Work closely with Scoping and Delivery teams to meet service-level expectations
Requirements
What you’ll need- Experience in customer support, candidate services, recruitment coordination, or a similar administrative role
- Excellent written and verbal communication skills with a professional and friendly tone
- Strong organizational and time-management abilities
- Ability to prioritize tasks in a fast-paced environment
- Proficient in support tools, including email, chat platforms, and phone systems
- Experience with case management
- Ability to handle sensitive information with discretion and maintain data confidentiality
- Detail-oriented, proactive approach to resolving issues and closing open cases
- Collaborative team-player mindset
- Must speak Spanish fluently
- Willing to work a grave yard shift
- Background in HR services, background verification, or recruitment support is desirable
- Familiarity with MI, CDE, and background check processes is desirable
Benefits
Comp & perks- A supportive, team-driven culture focused on collaboration and excellence
- Structured onboarding, tools, and resources to help you succeed
- Opportunities for career growth within the Candidate Support function
- Remote work
- A chance to directly impact the candidate journey in a meaningful way
