Client Support Specialist – Spanish/Portuguese Speaker

Veremark

. Support clients who have ordered background checks, including criminal record checks, employment history verification, educational qualification verification, reference checks, and professional licence validation .

Posted 11/11/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client support for background checks, ensuring compliance with regulations and company policies while effectively communicating with clients across multiple channels. Proficient in problem-solving and process improvement within a B2B customer support environment.

Highest-signal resume keywords

Customer Support ExperienceExcellent Communication SkillsProblem-Solving AbilityOmnichannel Environment ExperienceSpanish And/or Portuguese Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Background Check SupportData Privacy ComplianceTechnical Issue ResolutionReport ProficiencySpreadsheet Proficiency

Soft Skills

Active ListeningAttention To DetailAbility To MultitaskWork Under Pressure

Tools & Technologies

CRM SystemsBusiness Tools And Applications

Industry Keywords

B2B Customer SupportContinuous ImprovementProcess Waste Identification

About the role

Key responsibilities & impact

Support clients who have ordered background checks, including criminal record checks, employment history verification, educational qualification verification, reference checks, and professional licence validation
Resolve general client questions, technical issues, and escalations
Coordinate with internal teams to resolve client queries regarding specific checks
Provide status updates and communicate any required client actions
Ensure compliance with regulations and company policies, including data privacy regulations
Handle client queries across phone, email, and live chat
Highlight common product pain points to the team leader
Identify process waste and promote continuous improvement and efficiency

Requirements

What you’ll need

2+ years experience in a customer support environment, preferably B2B
Excellent written and verbal communication skills, including active listening ability
Strong problem-solving ability
Comfortable with remote/sometimes hybrid and shift working
Ability to work well under pressure and multitask while paying close attention to detail
Experience working in an omnichannel environment using common CRM systems
Proficiency with data, reports, spreadsheets, and general business tools and applications
Spanish and/or Portuguese speaking

Benefits

Comp & perks

Remote-first/all-remote organisation
Opportunity to work with a distributed team across multiple countries
Remote/sometimes hybrid and shift working