Account Manager

Verisk

. Deliver against business plan targets and implement communication measures with colleagues in the UK and Asia .

Posted 10/26/2026full-timeBrisbane • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship building, with a strong focus on customer service, contract management, and business development within the travel insurance industry. Proficient in utilizing Salesforce.com CRM for effective account coordination and market analysis.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementSalesforce.com CRMTravel Insurance Industry ExperienceData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementClient OnboardingIntegration SupportCross-SellingMarket Analysis

Soft Skills

Excellent Communication SkillsProactive MindsetCollaborationPresentation SkillsAttention to Detail

Industry Keywords

Customer ServiceBusiness DevelopmentRetention StrategyStakeholder EngagementMarket Demands

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Deliver against business plan targets and implement communication measures with colleagues in the UK and Asia
Provide professional, high-standard customer service and ensure contractual obligations are met
Manage existing clients in Australia and New Zealand as part of the retention strategy
Engage with clients through meetings and communications
Identify and explore opportunities to strengthen partnerships and provide additional services
Coordinate client relationships, including integrations, queries, updates and finances
Support and manage new-client onboarding, integration support, account setup and service-agreement preparation
Manage client contracts and identify business risks and opportunities
Nurture further business opportunities, including cross-selling international capabilities
Coordinate account management with local and international colleagues
Monitor market demands and competitor capabilities
Use Salesforce.com CRM for account-related information
Work with the Verisk marketing team to implement regional marketing strategy
Participate in ad hoc projects as directed by senior management

Requirements

What you’ll need

2–3 years’ experience in account or relationship management, ideally within the travel insurance industry
Excellent written and verbal communication skills
Commercial acumen and a proactive, solutions-focused mindset
Ability to collaborate across diverse teams and stakeholders, including colleagues in different time zones
Strong presentation skills, including supporting discussions with senior stakeholders and executives
Calm, diplomatic and self-aware approach to client and internal stakeholder engagement
Ability to analyse data and identify trends
Self-sufficient with a high degree of accuracy, organisation and attention to detail

Benefits

Comp & perks

Short Term Incentive: Yes
Hybrid work arrangement
Growth and career development opportunities
People-first, inclusive workplace culture
Recognition as a Great Place to Work employer
Equal opportunity employment