Business Support Administrator

Verisk

. Extract all relevant claim information from documents into the system with heightened attention to detail and accuracy .

Posted 10/14/2026full-timeNorwich • United KingdomMid-LevelSenior💰 £20,000 - £25,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong attention to detail and accuracy in claims processing, with effective communication skills for customer service. Proficient in managing correspondence and prioritizing tasks to meet service-level agreements and team targets.

Highest-signal resume keywords

Attention To DetailCustomer ServiceProfessional CommunicationOrganizational SkillsProactive Approach

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CollaborationMotivationPositivityPatienceEnthusiasm

Tools & Technologies

Claims Management SystemSpreadsheet Software

Industry Keywords

Claims ProcessingCustomer Service-Level AgreementsInternal Audit Requirements

About the role

Key responsibilities & impact

Extract all relevant claim information from documents into the system with heightened attention to detail and accuracy
Scan incoming physical post into the system
Create new claims in the systems where applicable and highlight duplicate claims
Complete bulk upload spreadsheets, distribute and action responses where required
Redirect correspondence as required
Handle inbound calls professionally and transfer them to the correct area where appropriate
Identify post requiring urgent action and escalate appropriately
Manage work efficiently to meet customer service-level agreements, individual targets, and team targets
Maintain high-quality work to meet internal and external audit requirements
Deliver professional customer service to internal and external customers
Manage incoming correspondence via email and telephone, allocating it to the correct claim or creating a new file
Progression into a Claims Handling team may be possible over time

Requirements

What you’ll need

A keen eye for detail and a commitment to accuracy
Confidence using computers and learning new systems
A customer-focused approach and a passion for delivering great service
Clear, professional communication skills, both written and over the phone
A collaborative mindset and enthusiasm for working as part of a team
Strong organisation skills and the ability to manage priorities effectively
A proactive, motivated and determined approach to getting things done
Patience, positivity and enthusiasm, even when priorities shift
A genuine willingness to learn, develop and take on new challenges
Minimum hiring age of 18, except where local law requires a higher age

Benefits

Comp & perks

25 days holiday + Bank Holidays + Ability to Buy & Sell Holiday + Wellbeing time
Progression opportunities
Pension Scheme
Group Life Assurance
Medical coverage
Paid time off in line with local labor laws
Wellness initiatives
Fitness programs
Team-building activities