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About the role
Key responsibilities & impact- Understand different types of documents received and the actions required for each
- Extract relevant claim information from documents into the system with high accuracy
- Raise payments on claims files
- Create new claims in the system and identify duplicate claims
- Complete post triage and redirect correspondence when needed
- Update systems so files are at the correct stage and maintain clear action notes
- Identify urgent correspondence and escalate appropriately
- Manage work efficiently to meet customer service-level agreements and individual and team targets
- Maintain quality standards to meet internal and external audit requirements
- Deliver professional customer service to internal and external customers
Requirements
What you’ll need- Graduation - Any graduate
- Accuracy / Attention to detail
- Computer literate
- Customer service
- Communication including telephony
- Telephony
- Collaborative
- Determination
- Enthusiasm
- Motivated
- Organised
- Patience
- Proactive
- Teamwork
- Willingness to learn
- Minimum hiring age of 18, subject to applicable law
Benefits
Comp & perks- Short Term Incentive: Yes
- Equal opportunity employer
- Inclusive, people-first culture
- Growth and professional development opportunities
- Great Place to Work workplace culture