Customer Service Representative

Verisk

. Provide frontline customer support via phone and email .

Posted 9/17/2026full-timeDublin • IrelandMid-LevelSenior💰 €38,000 - €41,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and analytical abilities to manage customer inquiries and resolve issues effectively. Proficient in data analysis and operational documentation, ensuring high standards in customer and product data management.

Highest-signal resume keywords

Customer SupportAnalytical SkillsMicrosoft ExcelSQLGDPR Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTicketing System ManagementOperational DocumentationData ProcessingPerformance Metrics Production

Soft Skills

Attention to DetailProblem-SolvingCommunication SkillsInitiativePrioritization

Industry Keywords

Customer-Facing EnvironmentCross-Functional CollaborationService Performance MetricsData Subject Access RequestsData Correction Requests

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide frontline customer support via phone and email
Manage customer inquiries from initial contact through resolution using the ticketing system
Collaborate with cross-functional teams to investigate, escalate, and resolve customer and product-related issues
Monitor service usage and identify potential issues before they impact customers
Produce and distribute service performance metrics for customers and internal stakeholders
Analyze and process large volumes of customer and operational data
Ensure customer and product data is processed accurately and maintained to a high standard
Support continuous improvement of customer support processes, tools, and ways of working
Assist with data subject access requests, data correction requests, and other GDPR-related inquiries
Maintain clear and current operational documentation
Meet service and performance targets related to response times, resolution times, and customer satisfaction

Requirements

What you’ll need

A university degree, or equivalent experience, preferably in a business, technology, or related discipline
At least 3 years of experience in a customer-facing environment
Strong customer service skills and attention to detail
Strong analytical and problem-solving skills
Advanced Microsoft Excel skills
Ability to work independently, prioritize effectively, and take initiative
Ability to manage multiple priorities in a fast-paced environment
Strong written and verbal communication skills
Experience working with SQL would be an advantage
Experience working with data-intensive systems, technology products, or business applications would be an advantage

Benefits

Comp & perks

Meaningful work that directly supports customers and critical insurance operations
Exposure to data, analytics, and technology solutions used across the insurance industry
Opportunities to collaborate with experienced professionals across multiple disciplines
Stable, global organization with long-term growth opportunities
Supportive team environment focused on continuous learning and professional development
Medical coverage
Life insurance
Pension plans
Paid time off in line with local labor laws
Wellness initiatives
Fitness programs
Team-building activities
Eligible roles may include incentive opportunities