Director, Product Experience

Verisk

. Define the vision, principles, and standards for the end-to-end experience of a unified SaaS product .

Posted 11/12/2026full-timeBoston • Massachusetts • United StatesLead💰 $150,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and managing end-to-end customer experiences for unified SaaS products, with a strong focus on AI-enabled interactions and design systems. Proven ability to lead and develop UX and Product Design teams while integrating complex workflows and capabilities into cohesive user journeys.

Highest-signal resume keywords

10+ Years In Product Experience5+ Years Leading Design TeamsExpertise In Customer ResearchHands-On Experience With AI-Enabled ProductsStrong Systems Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ExperienceUX DesignService DesignJourney MappingInteraction DesignPrototypingUsabilityAccessibilityDesign SystemsAI-Assisted Workflows

Soft Skills

CommunicationInfluenceStorytelling

Tools & Technologies

APIsConversational InterfacesMCP-Enabled Capabilities

Industry Keywords

Customer ExperienceExperience StrategyEnd-To-End JourneysDesign GovernanceCapability Building

About the role

Key responsibilities & impact

Define the vision, principles, and standards for the end-to-end experience of a unified SaaS product
Lead, manage, and develop the UX and Product Design team, including UX engineers
Oversee design quality, accessibility, research, design-system governance, capability building, and capacity planning
Own end-to-end customer journeys across workflows, graphical interfaces, APIs, and AI interactions
Determine how graphical, programmatic, conversational, AI-assisted, and autonomous interaction modes should work together
Ensure existing and acquired capabilities form coherent customer experiences
Use customer research, journey mapping, prototyping, and validation to identify friction and inform product decisions
Establish experience metrics connecting usability, customer satisfaction, adoption, task effectiveness, and workflow efficiency to product and business outcomes
Define human-AI experience principles covering assistance, autonomy, transparency, trust, customer control, explainability, and handoffs
Anticipate how AI will reshape customer workflows and the division of work between people and software
Partner strategically with Product Management and Engineering on customer outcomes, experience strategy, and technical feasibility

Requirements

What you’ll need

10+ years of experience in Product Experience, UX, Product Design, Service Design, or a related discipline
5+ years leading design or product experience teams
Experience defining end-to-end journeys across complex products, platforms, or ecosystems
Experience integrating multiple products, capabilities, or workflows into a coherent customer experience
Hands-on experience shaping AI-enabled product experiences, such as AI assistants, copilots, or agentic features
Working knowledge of conversational interfaces, AI-assisted workflows, APIs, and emerging agentic interaction models, including MCP-enabled capabilities
Expertise in customer research, experience strategy, journey mapping, interaction design, prototyping, usability, accessibility, and design systems
Experience evolving team capabilities for new product and technology environments
Ability to partner effectively with senior Product Management, Engineering, and Architecture leaders
Strong systems thinking, communication, influence, and storytelling skills

Benefits

Comp & perks

Health Insurance
Retirement Plan
Disability benefits
Paid Time Off program
Work flexibility
Support, coaching, and training
Short Term Incentive