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Verisk

Junior Customer Representative

Verisk

. Be the first point of contact for business clients and handle a variety of inquiries .

Posted 10/5/2026full-timeKrakow • PolandJunior💰 PLN 64,400 - PLN 80,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing inquiries and providing technical guidance in a helpdesk environment. Proficient in utilizing internal systems for order processing and maintaining accurate records while meeting service level agreements.

Highest-signal resume keywords
Customer-Facing ExperienceExcellent Communication SkillsMicrosoft Office ProficiencyRelationship BuildingSolution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention to DetailListening SkillsDecision-Making
Certifications & Qualifications
University Degree
Industry Keywords
HelpdeskCall CenterService Level AgreementsCustomer NeedsSales Opportunities

About the role

Key responsibilities & impact
  • Be the first point of contact for business clients and handle a variety of inquiries
  • Investigate and resolve questions related to products, pricing, billing, and delivery
  • Use internal systems to process orders, track requests, troubleshoot issues, and maintain accurate records
  • Provide technical guidance on products and software in a helpdesk/call center environment
  • Manage high-volume inboxes while meeting service level agreements (SLAs)
  • Identify customer needs and recommend relevant products or services
  • Qualify inbound leads and support sales opportunities
  • Contribute to special projects and continuous improvement initiatives

Requirements

What you’ll need
  • A university degree
  • First professional experience in a customer-facing role
  • Strong ability to build relationships with business clients
  • Excellent communication skills in English (written and spoken)
  • A solution-oriented mindset and confidence in decision-making
  • Great listening skills and attention to detail
  • Solid knowledge of Microsoft Office tools
  • Minimum hiring age of 18, subject to applicable law

Benefits

Comp & perks
  • Competitive salary aligned with market standards and experience
  • Incentive opportunities for eligible roles
  • Private medical care
  • Life insurance
  • Employee Capital Plans (PPK)
  • Paid vacation and sick leave in line with the Polish Labour Code
  • Hybrid working model
  • Professional development programs
  • Sports and wellness programs
  • Well-being initiatives
  • Team-building events
  • Stability, scale, and long-term career opportunities
  • Supportive, collaborative environment
  • Exposure to international clients and teams