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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in operations management, project and program management, and process improvement, with a strong focus on financial acumen and technology solutions. Proficient in developing performance metrics, dashboards, and implementing AI solutions to enhance business workflows.
Highest-signal resume keywords
Project And Program ManagementFinancial AcumenProcess ImprovementSalesforce ProficiencyAI Solutions Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BudgetingForecastingPerformance Metrics DefinitionDashboard DevelopmentProcess MappingContracting OperationsLean Six SigmaWorkflow AutomationData AnalysisTechnology Solution Translation
Soft Skills
Strong Analytical SkillsExcellent Organizational SkillsSound JudgmentCollaborative ApproachStrong Communication Skills
Tools & Technologies
SalesforceMicrosoft 365Power BIExcelSmartsheetSharePointPower AutomatePower AppsAI AgentsWorkflow Tools
Industry Keywords
Operations ExperienceLegal DepartmentContracting WorkflowsExpense TrackingInvoicingSpend MonitoringKnowledge ManagementStakeholder EngagementTrainingUser Support
About the role
Key responsibilities & impact- Partner with the Head of LCARS Operations to coordinate day-to-day execution across the portfolio
- Translate departmental priorities into actionable plans and balance immediate needs with longer-term improvements
- Lead cross-functional projects and programs from planning through implementation
- Define scope, deliverables, timelines, success measures, risks, and dependencies; communicate progress
- Support budgeting, forecasting, reforecasting, expense tracking, spend monitoring, accruals, invoicing, purchase orders, and outside counsel spend management
- Improve contracting workflows, including intake, approvals, tracking, and reporting, using Salesforce and workflow tools
- Maintain knowledge-management frameworks, content ownership, maintenance practices, and access controls
- Define operational metrics and develop dashboards and reporting tools
- Analyze trends and recommend improvements to resource allocation, service delivery, and performance
- Assess and implement technology, automation, and AI solutions, including configuring AI agents for repeatable workflows
- Translate business needs into requirements, lead pilots, assess quality and business value, and partner with IT on implementation
- Support rollout planning, training, user support, and measurement of ongoing effectiveness
- Own the LCARS intern and co-op program, including interviewing, selection, onboarding, project assignment, workload balancing, and performance evaluation
- Supervise and mentor interns, co-op participants, and junior team members
Requirements
What you’ll need- 7+ years of relevant operations experience, preferably within a corporate or in-house legal department
- Demonstrated success in project and program management and process improvement, including Lean Six Sigma or comparable methodologies
- Contracting operations background and familiarity with Salesforce, CLM platforms, and workflow tools highly preferred
- Strong financial acumen and experience supporting budgeting, forecasting or reforecasting, expense tracking, and financial reporting
- Experience defining performance metrics and building dashboards and reporting tools using Excel, Power BI, or comparable applications
- Initiative, sound judgment, discretion, and ability to handle sensitive and confidential information
- Strong analytical and problem-solving skills, including process mapping, documentation, and improvement
- Excellent organizational and project management skills
- Experience translating business needs into technology solutions, configuring workflows, or building automations
- Practical experience applying AI to business workflows; exposure to AI agents, Microsoft Copilot, Claude, and ChatGPT highly preferred
- Proficiency with Microsoft 365 and collaborative work management tools
- Experience with Smartsheet, SharePoint, Power Automate, and Power Apps preferred
- Experience leading adoption of new processes and tools through stakeholder engagement, rollout planning, training, and support
- Strong written and verbal communication skills
- Collaborative approach and ability to build trust across functions
Benefits
Comp & perks- Health Insurance
- Retirement Plan
- Disability benefits
- Paid Time Off program
- Work flexibility
- Support, coaching, and training
- Short-term incentive
