UX Writer

Verity Group

. Build conversational journeys across digital channels, such as WhatsApp and chatbots, designing flows, dialogues, and interaction paths.

Posted 11/10/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Writing and conversational design, with a strong focus on creating clear, concise, and accessible content for AI-powered interactions across digital channels. Proficient in analyzing user feedback and metrics to enhance user experience and ensure alignment with brand voice.

Highest-signal resume keywords

UX WritingConversational DesignAI-Powered Content CreationContent and Usability TestingAgile Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content CreationInformation HierarchyClarity and ConcisionAccessibilityLanguage ConsistencyResponse Pattern DevelopmentError HandlingComprehension AnalysisUser Needs TranslationException Scenario Planning

Tools & Technologies

FigmaMiroDigital Product DesignChatbot DevelopmentJourney Mapping

Industry Keywords

Conversational JourneysDigital ChannelsUser ExperienceAI CapabilitiesBrand Voice

About the role

Key responsibilities & impact

Build conversational journeys across digital channels, such as WhatsApp and chatbots, designing flows, dialogues, and interaction paths.
Create and review messages, guidance, questions, confirmations, and error handling for interfaces, following UX Writing best practices and the brand voice.
Collaborate on defining instructions, response patterns, tone of voice, and quality criteria for AI-powered interactions.
Develop approaches for questions, unexpected responses, comprehension failures, and handoffs to human support while preserving conversation context.
Analyze interactions, feedback, and metrics to identify comprehension issues, friction points, and opportunities for improvement.
Work with Product, Design, Technology, Data, and business teams to build feasible experiences aligned with product objectives.
Document and maintain flows, content, decisions, and language guidelines in an organized and up-to-date manner.

Requirements

What you’ll need

Experience in UX Writing, creating and evolving content for digital products, with a strong command of clarity, concision, information hierarchy, accessibility, and language consistency.
Ability to translate user needs and business rules into simple interactions, taking alternative paths and exception scenarios into account.
Hands-on experience applying artificial intelligence to content, digital products, or customer service, with an understanding of its capabilities and limitations.
Ability to create and review instructions and responses for AI-powered experiences, evaluating coherence, contextual appropriateness, and alignment with the brand language.
Familiarity with tools such as Figma, Miro, or similar platforms for mapping journeys, organizing content, and supporting solution validation.
Experience with content and usability testing, and with analyzing feedback or research to inform writing and experience decisions.
Experience working in agile squads and collaborating with Product, Design, and Technology professionals.
Preferred: experience in conversational design for chatbots and WhatsApp.

Benefits

Comp & perks

Meal voucher
Food allowance
Home office allowance
Health insurance
Dental insurance
Life insurance
Discount partnerships
Corporate discounts at businesses and educational institutions
Ongoing agile training
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