Communications Solution Analyst

Versant Health

. Support the development, analysis, implementation, and ongoing management of member, provider, and client communications produced through the Mail Services department .

Posted 11/12/2026full-timeRemote • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing communication projects, ensuring compliance with healthcare regulations, and enhancing member experience through effective document management and analysis. Proficient in utilizing communication management platforms and conducting thorough impact assessments.

Highest-signal resume keywords

Quadient Inspire Platform ExperienceBusiness Analysis Certification (CBAP, CCBA)Healthcare Communication Compliance KnowledgeDocument Management and Template StandardizationStrong Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisDocument ManagementCommunication Project ManagementData AnalysisImpact AssessmentTemplate DevelopmentRegulatory ComplianceReadability ImprovementVersion ControlCommunication Inventory Maintenance

Soft Skills

Analytical AbilitiesProblem-Solving SkillsCollaborationStakeholder EngagementAttention to Detail

Tools & Technologies

Microsoft Office (Excel, PowerPoint, Visio)Reporting ToolsCommunication Management Platforms

Certifications & Qualifications

Business Analysis Certification (CBAP, CCBA)

Industry Keywords

Healthcare OperationsCMSHIPAAACARegulated Industry ExperienceCustomer CommunicationsEOBsNoticesSection 508 Accessibility StandardsMail Operations

About the role

Key responsibilities & impact

Support the development, analysis, implementation, and ongoing management of member, provider, and client communications produced through the Mail Services department
Serve as a liaison between customers and production operations
Analyze and document business requirements for communications
Coordinate development, review, testing, and implementation of templates, notices, letters, EOBs, IDNs, postcards, surveys, and outreach materials
Evaluate communications and recommend improvements to readability, member experience, operational efficiency, and regulatory compliance
Conduct impact assessments for communication changes, regulatory updates, and client-specific requirements
Maintain communication inventories, version controls, and governance documentation
Support the Quadient Inspire communication platform
Collaborate with stakeholders on communication enhancements and template updates
Participate in testing, validation, and production-readiness reviews
Assist with document migration, template standardization, and communication modernization initiatives
Ensure communications comply with state, federal, CMS, HIPAA, ACA, accessibility, language, and client requirements
Review documents for accuracy, branding, formatting, and regulatory adherence
Support Section 508 accessibility reviews and remediation
Coordinate approvals with Compliance, Legal, Marketing, and operational stakeholders

Requirements

What you’ll need

Bachelor's degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a related field
Equivalent work experience may be considered in lieu of education
2-3 years of experience in communications, business analysis, document management, mail operations, customer communications, healthcare operations, or a related field
Experience gathering business requirements and managing communication-related projects
Experience with Quadient Inspire or similar customer communication management (CCM) platforms preferred
Healthcare, insurance, or regulated industry experience preferred
Knowledge of CMS, HIPAA, ACA, and other healthcare communication requirements preferred
Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred
Strong written and verbal communication skills
Excellent analytical and problem-solving abilities
Knowledge of document composition and communication management platforms
Understanding of print and mail production processes
Familiarity with healthcare communications, EOBs, notices, and regulated documents preferred
Knowledge of Section 508 accessibility standards and communication compliance requirements preferred
Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Visio
Experience with reporting and data analysis tools
Must comply with HIPAA, privacy, security, and confidential information protection requirements

Benefits

Comp & perks

Equal employment opportunities (EEO)
HIPAA and privacy/security training and compliance support
Access to company Leadership Principles focused on Perspective, Care, Drive, and Ownership