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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading user research for complex digital services, with a strong focus on Agile methodologies and UK public sector service design. Capable of building trusted client relationships and providing actionable insights while fostering a collaborative team environment.
Highest-signal resume keywords
Active SC Clearance5+ Years Research ExperienceAgile Research LeadershipGDS Service Standards KnowledgeInclusive Design Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-to-End Research CapabilityQualitative Research MethodologyQuantitative Research MethodologyUsability TestingDepth InterviewsSurveysCo-DesignDiary StudiesResearch AnalysisResearch Synthesis
Soft Skills
Strong Consultancy SkillsStakeholder ManagementClient Relationship BuildingMentoringCollaboration
Industry Keywords
User ResearchService DesignUser-Centred DeliveryEthical ConsiderationsAccessibilityWCAG 2.2Public SectorUser NeedsBusiness ObjectivesCommunity of Practice
About the role
Key responsibilities & impact- Lead and deliver user research for complex projects
- Ensure research findings inform product, service, and strategy decisions
- Contribute to client meetings, workshops, and presentations
- Build strong client relationships and provide actionable recommendations
- Anticipate client needs and advise on research opportunities
- Drive outcomes aligned with user needs and business objectives
- Mentor and guide team members
- Upskill junior researchers
- Foster a collaborative and supportive working environment
- Lead research across the full delivery lifecycle
- Work autonomously within multidisciplinary teams
- Collaborate with product managers, designers, business analysts, and developers
- Influence service strategy and foster a user-first mindset in client organisations
- Strengthen Version 1’s user research practice by sharing expertise across the community of practice
Requirements
What you’ll need- Active SC clearance required
- 5+ years of experience as a researcher
- Experience leading research on complex digital services in Agile environments
- Strong knowledge of UK public sector service design
- Knowledge of GDS service standards, GOV.UK design system patterns, and assessment processes
- End-to-end research capability, including generative and evaluative studies, analysis, and synthesis
- Broad qualitative and quantitative research methodology expertise
- Experience with moderated and unmoderated usability testing, depth interviews, surveys, co-design, and diary studies
- Strong consultancy skills and experience advising on research strategy
- Experience building trusted client relationships and influencing senior decision-makers
- Stakeholder management expertise
- Experience engaging senior stakeholders and facilitating workshops
- Proven impact demonstrated through a strong portfolio or case studies
- Thorough understanding of ethical considerations in user research, particularly with vulnerable users or users with access needs
- Deep understanding of inclusive design and accessibility
- Experience conducting research with users with access needs
- Familiarity with WCAG 2.2
- Experience working within Agile teams and contributing to ceremonies
- Ability to support iterative, user-centred delivery
Benefits
Comp & perks- Quarterly Performance-Related Profit Share Scheme
- Strong Career Progression and mentorship coaching through Strength in Balance and Leadership schemes
- Dedicated quarterly Pathways Career Development programme
- Flexible/remote working
- Version 1 Pension with a 5% employee-matched contribution
- Private Healthcare Cover
- Life Assurance
- Financial advice
- Employee Discount scheme
- Gym Discounts
- Bike to Work
- Fitness classes
- Mindfulness Workshops
- Employee Assistance Programme
- 24 days holiday allowance plus Public Holidays
- Enhanced maternity/paternity leave
- Marriage/civil partnership leave
- Special leave policies
- Educational assistance
- Incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat
- Annual Excellence Awards and quarterly Star Awards
- Local fundraising and development opportunities through Environment, Social and Community First initiatives