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Vertem

Junior Client Service Analyst

Vertem

. Provide operational support for loyalty and incentive programs, ensuring operational continuity and quality.

Posted 9/24/2026full-timeBarueri • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational support for loyalty and incentive programs, with strong analytical skills for managing performance indicators and reports. Proficient in customer service and operational ticket management, ensuring compliance and continuous process improvement.

Highest-signal resume keywords
Operational Support for Loyalty ProgramsB2B Customer Service ExperienceReport Preparation and Performance AnalysisIntermediate Excel ProficiencyExperience with CRM and Ticket Management Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational Ticket ManagementPerformance Indicator AnalysisPoint Balance Migration ProcessingData Visualization Tools KnowledgeAction Plan DevelopmentIncident Resolution ManagementOperational Backlog ManagementPoint Credit ProcessingProduct and Partner Catalog ManagementContinuous Process Improvement
Soft Skills
Strong Verbal and Written CommunicationAnalytical MindsetOrganizational SkillsProblem-Solving AbilityCollaboration and Teamwork
Tools & Technologies
CRM ToolsTicket Management ToolsPower BIExcel
Industry Keywords
Loyalty ProgramsIncentive ProgramsCustomer SuccessClient ServiceB2B Operations

About the role

Key responsibilities & impact
  • Provide operational support for loyalty and incentive programs, ensuring operational continuity and quality.
  • Process point balance migrations in cases involving account consolidation or participant death.
  • Support and answer questions from field agents, sales representatives, concierges, and program participants.
  • Validate active partners and products within the programs.
  • Analyze canceled orders and refunds, and engage the responsible teams for the necessary follow-up.
  • Track invoices related to ongoing campaigns.
  • Contact and assist participants in critical or high-friction situations.
  • Manage the operational backlog, monitor critical cases, and ensure compliance with established deadlines.
  • Monitor and follow up on N2 tickets through resolution.
  • Prepare operational reports and management reports.
  • Lead operational review meetings, such as WBRs and MBRs.
  • Produce and consolidate performance indicators for Loyalty operations and programs.
  • Post point credits in the system upon prior approval.
  • Develop and track action plans with clients to resolve operational issues.
  • Register new sources and configure systems during the implementation of new projects.
  • Add, remove, and update products and partners in the catalog.
  • Process exception-based credits upon formal approval.
  • Activate and register partners in the rewards catalog.
  • Support the management and resolution of incidents, requests, and operational issues.
  • Analyze orders canceled for security reasons and take the necessary action.
  • Drive continuous process improvement.
  • Serve as a liaison between clients, internal teams, and strategic partners.

Requirements

What you’ll need
  • Bachelor’s degree completed or in progress in Business Administration, Marketing, Engineering, Sales Management, Management Processes, Information Systems, or a related field.
  • Previous experience in B2B customer service, Operations, Customer Success, Client Service, or a related area.
  • Experience managing and monitoring operational tickets.
  • Experience preparing reports, performance indicators, and executive presentations.
  • Intermediate Excel proficiency.
  • Strong verbal and written communication skills.
  • Analytical, organized, and problem-solving mindset.
  • Ability to manage multiple demands simultaneously.
  • Preferred qualifications: experience with loyalty, incentive, or rewards programs; knowledge of CRM, customer service, or ticket management tools; experience leading executive meetings (WBRs and MBRs); knowledge of Power BI or data visualization tools; experience in B2B operations and partner management environments.
  • Proactivity; strong organization and prioritization skills; analytical ability; excellent communication and interpersonal skills; continuous improvement mindset; adaptability and resilience; collaboration and teamwork; customer experience and results orientation.

Benefits

Comp & perks
  • Flex Office – 2 days working from home and 3 days on-site.
  • Birthday Day Off – Enjoy your special day however you choose, plus points in our Marketplace!
  • Sul América life insurance.
  • Psychological support – Access to a platform with psychologists.
  • In-office massage.
  • Relaxation room.
  • Fresh fruit in the office.
  • Meal or food allowance.
  • Transportation allowance.
  • Qulture.Rocks – Performance and development management platform.
  • Inspiring and disruptive culture – A dynamic, collaborative, and innovative environment.
  • Internal events and employee engagement initiatives.
  • Exclusive benefits on commemorative dates and holidays.