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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing digital customer support through various channels, ensuring high service quality and effective resolution of inquiries. Proficient in managing customer interactions and utilizing CRM systems to enhance operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceCRM Systems FamiliarityZendesk ExperienceStrong Verbal Communication SkillsStrong Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
OrganizationProactivityStrong Sense of Priority
Tools & Technologies
Chat SupportWhatsAppEmail SupportKnowledge Base
Industry Keywords
Digital Customer SupportOperational AutonomyService QualityContact Volume Management
About the role
Key responsibilities & impact- Provide digital customer support via chat, WhatsApp, and email
- Resolve requests on the first contact and develop operational autonomy
- Handle interactions according to scripts, the knowledge base, and campaign guidelines
- Manage contact volume and concurrent interaction windows within defined parameters
- Perform basic inquiries, validate data, and provide participants with accurate guidance
- Identify non-standard situations and escalate cases with appropriate context, supporting evidence, and priority
- Flag system unavailability, increases in contact volume, or recurring questions
- Participate in training sessions and feedback discussions, applying learnings to daily activities
- Maintain a high standard of service quality
Requirements
What you’ll need- High school diploma
- Previous customer service experience
- Familiarity with CRM systems and messaging tools
- Zendesk experience is a plus
- Strong verbal and written communication skills
- Organization, proactivity, and a strong sense of priority
- Comfortable working with close guidance in new or more complex situations
Benefits
Comp & perks- Flex Office – 2 days working from home and 3 days in the office
- Birthday day off
- Marketplace points
- Monday to Friday, from 9:30 a.m. to 6:30 p.m.
- SulAmérica health and dental insurance
- SulAmérica life insurance
- Psychological support
- Office massage service
- Relaxation room
- TotalPass
- Fruit available at the office
- Flexible meal or food allowance – BRL 43.64 per day
- Childcare assistance for children up to 5 years old
- Transportation voucher, parking, or company shuttle
- Qulture.Rocks – Performance and development management platform
- Education assistance after 12 months with the company
- Inspiring and disruptive culture
- Newborn gift kit
- Internal events and engagement initiatives
- Exclusive benefits on commemorative dates