Mid-Level Customer Service Analyst

Vertem

. Manage the day-to-day activities of a client portfolio, analyzing success metrics.

Posted 9/30/2026full-timeBarueri • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, with a focus on analyzing success metrics and improving customer satisfaction. Proficient in managing client portfolios and contributing to process improvements in the loyalty industry.

Highest-signal resume keywords

Customer Service ExperienceClient Portfolio ManagementData AnalysisProcess ImprovementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisCustomer Relationship ManagementProcess ImprovementClient OnboardingBilling Management

Soft Skills

Conflict ResolutionCommunicationCustomer Needs Assessment

Industry Keywords

Loyalty IndustryMarketing AgenciesCustomer SatisfactionNPS

About the role

Key responsibilities & impact

Manage the day-to-day activities of a client portfolio, analyzing success metrics.
Review open support tickets to ensure procedures are properly followed and customer satisfaction is maintained.
Conduct assessments of customer needs.
Document customer requests and route them to the appropriate department.
Address questions and manage the customer relationship end to end.
Resolve conflicts and follow up on processes initiated through customer service.
Manage customers from onboarding through billing.
Contribute to process improvements that increase customer NPS.
Analyze billing, redemption, and other related data.

Requirements

What you’ll need

Currently pursuing a degree in Business Administration, Marketing, or a related field.
Proficiency in Microsoft Office.
Experience in customer service.
Experience in the loyalty industry or with marketing agencies is a plus.

Benefits

Comp & perks

Flexible Office – 2 days working from home and 3 days in the office.
Birthday Day Off – Celebrate your special day however you choose, plus Marketplace points!
Sul América life insurance.
Psychological support – Access to a platform with licensed psychologists.
On-site massage.
Relaxation room.
Fresh fruit at the office.
Meal or food allowance.
Transportation allowance.
QultureRocks – Performance management and development platform.
Inspiring, disruptive culture – A dynamic, collaborative, and innovative environment.
Internal events and engagement initiatives.
Exclusive benefits on special occasions.