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Vertem

Senior Customer Success Specialist

Vertem

. Build and maintain strong, long-term relationships with clients by understanding their needs and strategic objectives.

Posted 11/7/2026full-timeBarueri • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, ensuring achievement of KPIs through effective monitoring and engagement strategies. Proficient in onboarding processes and collaboration with cross-functional teams to enhance customer experience and drive account growth.

Highest-signal resume keywords
Client Relationship ManagementKPI MonitoringCustomer Experience EnhancementCross-Functional CollaborationOnboarding Process Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
KPI MonitoringData PresentationClient Feedback ImplementationStrategic Data AnalysisCustomer Service Experience
Soft Skills
Problem SolvingCommunicationRelationship BuildingProactive Issue Resolution
Tools & Technologies
Microsoft Office
Industry Keywords
Business AdministrationMarketingCustomer-Facing Roles

About the role

Key responsibilities & impact
  • Build and maintain strong, long-term relationships with clients by understanding their needs and strategic objectives.
  • Ensure that client KPIs are achieved consistently and predictably by monitoring app usage, benefit activation, and engagement.
  • Gather client feedback on products and services, implementing adjustments and innovations that strengthen perceived value.
  • Conduct regular meetings to present data, value reports, and improvement opportunities.
  • Partner with Product, Operations, and Sales teams to address client needs and align deliverables with business goals.
  • Support the Farming team with strategic data, identifying expansion opportunities and contributing to account growth.
  • Proactively resolve issues, serving as the focal point for delivering an excellent customer experience.
  • Lead an efficient, standardized onboarding process, ensuring clients understand and use the app's features and benefits.

Requirements

What you’ll need
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Advanced proficiency in Microsoft Office.
  • Experience in customer service or customer-facing roles.

Benefits

Comp & perks
  • Flex Office – 2 days working from home and 3 days in the office.
  • Birthday Day Off – Enjoy your special day your way, plus points in our Marketplace!
  • Flexible hours – Greater autonomy to organize your routine.
  • Sul América health and dental insurance.
  • Sul América life insurance.
  • Psychological support – Access to a platform with psychologists.
  • Office massage.
  • Relaxation room.
  • TotalPass – Access to gyms and physical activities.
  • Fresh fruit in the office.
  • Flexible meal or food allowance – R$43.64 per day.
  • Childcare allowance – For children up to 5 years old.
  • Fuel allowance.
  • Transportation voucher, parking, or company shuttle.
  • QultureRocks – Performance and development management platform.
  • Education allowance – Available after 12 months with the company.
  • Inspiring and disruptive culture – A dynamic, collaborative, and innovative environment.
  • Newborn gift kit.
  • Internal events and engagement initiatives.
  • Exclusive benefits on special occasions.