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Customer Service Representative
Veta Virtual. Manage inbound calls professionally for a diverse range of businesses and professionals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional communication skills and a strong command of English, both written and spoken, while managing inbound calls and building client relationships. Proficient in using scheduling tools and adapting communication to meet diverse client needs.
Highest-signal resume keywords
Customer Service ExperienceExceptional Communication SkillsTyping Speed of 50 WPMFamiliarity with AI ToolsAvailability for 9-Hour Shift
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call ManagementMessage TakingAppointment BookingTyping SpeedScheduling Tools
Soft Skills
EmpathyOutgoing PersonalityResponsibilityCommitment to ExcellenceQuick Learning Ability
Industry Keywords
Call CenterPhone-Based SupportClient RelationshipsService QualityProfessional Voice
About the role
Key responsibilities & impact- Manage inbound calls professionally for a diverse range of businesses and professionals
- Address callers' needs with empathy and professionalism
- Take accurate messages and deliver them promptly
- Book appointments using scheduling tools
- Transfer calls efficiently according to established protocols
- Build strong client relationships by understanding unique requirements and adapting communication
- Collaborate with the team to continuously improve service quality
- Represent clients as a friendly, professional voice
Requirements
What you’ll need- 2–3 years of proven experience in a similar role, such as customer service, call center, or phone-based support
- Exceptional communication skills with a strong command of English, written and spoken
- Outgoing, energetic, and positive personality
- Strong sense of responsibility and commitment to excellence
- Quick learning ability and familiarity with AI tools
- Minimum typing speed of 50 WPM
- Quiet work environment
- Reliable equipment
- Stable internet connection
- Availability for a 9-hour shift between 9:00 AM and 9:00 PM Eastern Time, Monday to Friday
- Must be currently based in Latin America (LATAM) or Europe
- Must complete a short 2-minute video question as part of the screening process
Benefits
Comp & perks- Competitive pay based on experience
- Very competitive monthly performance and attendance bonuses
- Fully paid training period
- 20 paid days off per year after the training period
- Flexibility of working from home
- Regular reviews and feedback
- Company-wide and team events
- Real growth opportunities