Client Ambassador, Strategist

Veterinary United

. Lead, develop, and elevate front-desk Client Ambassador teams across veterinary clinics .

Posted 10/17/2026full-timeClinton Township • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing front-desk teams within the veterinary or hospitality sectors, focusing on training, communication, and service excellence. Proven ability to enhance client experiences through effective systems and workflows.

Highest-signal resume keywords

Team LeadershipTraining DevelopmentClient Service ExcellenceOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyConfidenceCollaborationCuriosity

Tools & Technologies

Basecamp

Industry Keywords

Veterinary ClinicsHospitality LeadershipGuest ServiceFront-Desk Operations

About the role

Key responsibilities & impact

Lead, develop, and elevate front-desk Client Ambassador teams across veterinary clinics
Design and deliver onboarding and training programs
Conduct on-site visits to coach and empower front-desk teams
Collaborate with clinic leaders to foster a service-focused team culture
Improve systems and workflows affecting the client journey
Serve as a communication bridge between front-desk teams and the home office
Lead service initiatives focused on communication, empathy, and hospitality excellence
Use platforms such as Basecamp to stay organized and connected across clinics

Requirements

What you’ll need

Background in hotels, resorts, or hospitality leadership (strongly preferred)
Experience training or supervising guest service/front-desk teams
Natural ability to lead with empathy, confidence, and presence
Strong organizational and communication skills
Collaborative mindset and love for team culture
Curiosity about veterinary medicine; no clinical experience required
Willingness to conduct on-site visits across clinics
Experience using platforms like Basecamp

Benefits

Comp & perks

Competitive base salary
Paid time off
Monthly healthcare stipend
Optional dental and vision plans
Planet Fitness membership
401(k) with match after one year
A fun, mission-driven team that values culture and kindness
The chance to truly shape what client care looks like in veterinary medicine