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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in troubleshooting healthcare interoperability services, including EHR, HIE, and FHIR integrations. Proficient in documenting technical issues and providing guidance for onboarding and support in healthcare IT environments.
Highest-signal resume keywords
EHR Integration TroubleshootingHealthcare Interoperability ServicesAPI and FHIR ServicesTechnical Documentation and TrackingStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystems IntegrationData-Exchange Issue DiagnosisValidation TestingConfiguration Management
Soft Skills
Independent WorkTeam CoordinationUser Guidance
Tools & Technologies
Remote Support SoftwareIT Help Desk SystemsKnowledge-Base Tools
Certifications & Qualifications
Bachelor’s DegreeGovernment/Public Trust Clearance
Industry Keywords
Healthcare ITDepartment of Veterans AffairsFederal Health IT Programs
About the role
Key responsibilities & impact- Provide centralized technical assistance to healthcare facilities, vendors, developers, and integration partners using deployed interoperability services
- Troubleshoot EHR, HIE, FHIR, API, interface, connectivity, configuration, onboarding, and data-exchange issues
- Work with users and technical stakeholders to define issues, identify root causes, and coordinate solutions across engineering, onboarding, testing, and platform teams
- Maintain knowledge-base articles, troubleshooting procedures, known-issue records, and resolution guidance
- Document defects, fixes, configuration changes, and recurring issues to support operations and continuous improvement
- Provide technical guidance and onboarding support
- Perform validation testing to confirm issue resolution and system readiness
- Take on additional tasks and responsibilities as needed to support team objectives and ensure project success
Requirements
What you’ll need- Bachelor’s degree and 7+ years of related experience in technical support, systems integration, healthcare IT, or a related field
- Experience troubleshooting healthcare interoperability services, including EHR integrations, HIE connections, FHIR services, APIs, or interfaces
- Ability to diagnose connectivity, configuration, and data-exchange issues and identify root causes
- Experience documenting and tracking technical issues, defects, resolutions, and support procedures
- Strong communication skills and the ability to explain technical issues and solutions to users, vendors, and technical teams
- Ability to work independently, coordinate across teams, and guide others through complex support issues
- Experience supporting facility or vendor onboarding for healthcare data-exchange services
- Experience using remote support software, IT help desk systems, and knowledge-base tools
- Experience supporting Department of Veterans Affairs healthcare systems or other federal Health IT programs
- U.S. Citizenship is required
- All selected candidates must successfully complete a background check
- Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position
- Sponsorship is not offered
Benefits
Comp & perks- Medical/Dental/Vision
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training Opportunities
- Remote Opportunity