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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting healthcare interoperability technologies, including EHR, HIE, FHIR, and APIs, while providing technical support and training to diverse stakeholders. Proficient in root cause analysis, technical documentation, and maintaining knowledge bases to enhance operational efficiency.
Highest-signal resume keywords
EHR SupportHealthcare IntegrationRoot Cause AnalysisTechnical DocumentationUser Adoption Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingConfiguration SupportDefect ResolutionValidation TestingData-Exchange ServicesInteroperability TechnologiesHealthcare TechnologyKnowledge Base ManagementTechnical SupportAnalytical Skills
Soft Skills
Excellent CommunicationCustomer-Service SkillsProblem-Solving Skills
Tools & Technologies
APIsFHIR ServicesInterface EnginesHealthcare Integration Platforms
Industry Keywords
Federal Healthcare ProgramsGovernment Healthcare OrganizationsHealthcare InformaticsInformation Technology
About the role
Key responsibilities & impact- Provide centralized technical assistance and support for healthcare facilities, vendors, developers, and integration partners using deployed interoperability and integration services
- Troubleshoot integration, connectivity, configuration, onboarding, and data-exchange issues and coordinate resolution with engineering, onboarding, testing, and platform teams
- Communicate with system users, technical stakeholders, vendors, and partner organizations to define issues, isolate root causes, and deliver or coordinate appropriate technical solutions
- Support EHR, HIE, FHIR, API, interface, and related healthcare integration services, including validation and testing to confirm issue resolution and system readiness
- Maintain the technical knowledge base, troubleshooting procedures, support documentation, known-issue records, and resolution guidance
- Document defects, fixes, configuration changes, and recurring support issues for operational reference and continuous improvement
- Support training and user adoption activities
- Take on additional tasks and responsibilities as needed to support team objectives and project success
- Support a large federal government healthcare modernization project
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field
- 7+ years of related professional experience
- Extensive experience providing technical support and troubleshooting for complex software, systems, integration, or healthcare technology environments
- Experience troubleshooting healthcare interoperability technologies, including EHR, HIE, FHIR, APIs, interfaces, and data-exchange services
- Strong experience with root cause analysis, connectivity troubleshooting, configuration support, defect resolution, and validation testing
- Strong problem-solving and analytical skills with the ability to research technical issues and communicate clear resolution steps
- Excellent communication and customer-service skills with the ability to support technical and non-technical stakeholders, vendors, and partner organizations
- Experience supporting healthcare integration platforms, interface engines, APIs, FHIR services, or other interoperability technologies
- Experience with knowledge base management, technical documentation, troubleshooting procedures, known-issue tracking, and operational support processes
- Experience supporting facility and vendor onboarding, technical training, user adoption, and remote technical assistance
- Experience supporting federal healthcare programs or working with government healthcare organizations is preferred
- U.S. Citizenship is required
- All selected candidates must successfully complete a background check
- Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position
- Must reside within the continental US
- Sponsorship is not offered
Benefits
Comp & perks- Medical/Dental/Vision
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training Opportunities
- Remote Opportunity