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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing healthcare IT operations, including help desk services and incident management, while ensuring compliance with service levels and operational reporting. Proficient in coordinating cross-team escalations and maintaining effective communication with stakeholders.
Highest-signal resume keywords
Healthcare IT Operations ManagementHelp Desk CoordinationIncident ManagementITIL CertificationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ReportingService Level ManagementApplication SupportTroubleshooting CoordinationClinical Application Access
Soft Skills
PlanningCustomer Communication
Tools & Technologies
HIEEHRClinical Portal
Certifications & Qualifications
ITILPMP
Industry Keywords
Healthcare ITManaged Technology ServicesUser SupportSensitive Information Handling
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Manage daily HIE operations, staffing coordination, schedules, and service delivery priorities
- Lead help desk services, user assistance, ticket triage, account support, and service-request management
- Coordinate production incidents, monitoring escalations, root-cause follow-up, and user communications
- Manage handoffs with technical service providers for advanced support and after-hours monitoring
- Monitor service levels, operational risks, support trends, and improvement actions
- Maintain operating procedures, support knowledge resources, and recurring performance reports
- Take on additional tasks and responsibilities as needed to support team objectives and ensure project success
Requirements
What you’ll need- Bachelor’s degree in business, health administration, information systems, or a related field
- 8+ years of relevant experience
- Experience managing healthcare IT operations, application support, or managed technology services
- Experience leading help desk activities and coordinating incident and service-request processes
- Ability to manage service levels, operational reporting, vendors, and cross-team escalations
- Understanding of clinical application access, user support, and sensitive information handling
- Strong planning, customer communication, troubleshooting coordination, and process improvement skills
- HIE, EHR, or clinical portal operations experience
- ITIL, PMP, or comparable service management credential
- Experience transitioning healthcare implementations into ongoing operations
- U.S. Citizenship is required
- All selected candidates must successfully complete a background check
- Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position
- Candidate must reside within the continental US
- Required travel to Mississippi
Benefits
Comp & perks- Medical/Dental/Vision
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training opportunities
- Remote Opportunity