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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical support teams and improving processes through data analysis and IT governance. Proficient in creating dashboards and managing integrations between systems while acting as a liaison between business and technology teams.
Highest-signal resume keywords
Technical Support ManagementPower BI Dashboard CreationAgile MethodologiesBusiness Process ManagementData Analysis Using SQL
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisRequirements ElicitationSystem IntegrationFile Exchange ManagementData Lake QueryingRPA Using PythonAdvanced ExcelBPMN 2.0Functional DocumentationBusiness Rules Specification
Soft Skills
Stakeholder CommunicationLiaison Between Business and Technology
Tools & Technologies
Power BIServiceNowJiraAzure DevOpsGoogle BigQuery SQLBizagiVisioGoogle Apps ScriptPower AutomatePower Apps
Certifications & Qualifications
Scrum CertificationBPM CertificationLean Six Sigma Certification
Industry Keywords
ITIL StandardsIncident ManagementProblem ManagementBacklog ManagementProcess Improvement
Tech Stack
Tools & technologiesAzureBigQueryPythonRPAServiceNowSQL
About the role
Key responsibilities & impact- Manage the technical support team serving the dealership network
- Monitor and manage incident and problem priorities
- Direct and follow up on day-to-day requests
- Interact with internal and external stakeholders, communicating project progress and application support activities
- Manage and prioritize the product improvement backlog
- Analyze data related to technical support services
- Create Power BI dashboards to monitor performance indicators
- Manage file-based integrations between Mainframe and web platform systems
- Manage vehicle orders
- Apply IT governance based on ITIL standards
- Query the Data Lake using Google BigQuery SQL
- Create management dashboards and reports through ServiceNow
- Improve processes through RPA using Python and Google Apps Script
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Production Engineering, Information Systems, Computer Science, Systems Analysis and Development, Process Management, Information Technology, or a related field
- Solid experience in business analysis, requirements elicitation, and requirements specification
- Knowledge of business process management and modeling
- Experience preparing functional documentation, business rules, and system requirements
- Experience with Agile methodologies and backlog management
- Knowledge of system integrations and file exchange between different platforms
- Experience creating dashboards and analyzing data using Power BI
- Ability to act as a liaison between business areas and technology teams
- Knowledge of BPMN 2.0 and process modeling tools such as Bizagi and Visio
- Power BI for building dashboards and performance indicators
- Advanced Excel
- Jira or Azure DevOps for request and backlog management
- Functional requirements elicitation and specification
- Business process management and improvement
- Agile methodologies (Scrum and Kanban)
- Integration between web and Mainframe systems
- Knowledge and experience using Artificial Intelligence tools, especially Microsoft Copilot
- Preferred: SQL
- Preferred: Power Automate and Power Apps
- Preferred: Scrum, BPM, or Lean Six Sigma certifications
Benefits
Comp & perks- Flash benefits card with a daily meal/food allowance of BRL 32.00
- Work-from-home allowance of BRL 100.00 per month
- Flexible working hours
- SulAmérica health insurance
- Bradesco dental insurance, with the option to add dependents
- WellHub, TotalPass, and UniCamente, providing access to physical activities and healthcare professionals
- Onhappy, offering discounts on accommodations, travel, and experiences
- Guapeco pet health insurance
- Discount and Rewards Club
- Extended maternity and paternity leave
- Life insurance
- Partnership with SESC
- Profit-sharing bonus in accordance with the union’s compensation table
- Birthday day off
- No dress code
- Continuing education and professional development incentive program
- Talent referral program