Bilingual Warranty Customer Care Representative – English/Spanish

VF Corporation

. Act as the first level of support for consumer inquiries and target one-contact resolution .

Posted 9/29/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on one-contact resolution, effective communication, and problem-solving abilities. Proficient in managing customer inquiries across multiple channels while maintaining accurate records and supporting team training initiatives.

Highest-signal resume keywords

Bilingual In English And SpanishCustomer Service ExperienceProficiency In Customer Service SoftwareStrong Problem-Solving AbilitiesExcellent Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceWarranty Claims EvaluationOrder PlacementCall HandlingRecord Keeping

Soft Skills

Interpersonal SkillsAttention To DetailConsumer-First MindsetCapacity To LearnAgility

Tools & Technologies

Customer Service SoftwareDatabases

Industry Keywords

Contact Center EnvironmentHigh Call VolumesFast-Paced EnvironmentConsumer Behavior TrendsFlexible Work Schedule

About the role

Key responsibilities & impact

Act as the first level of support for consumer inquiries and target one-contact resolution
Evaluate warranty claims to determine eligibility for replacement, repair, or credit
Track customer and product information and communicate with customers through resolution
Support consumers through inbound phone calls, email, live chat, text messaging, social media, marketplace, and warranty channels
Build rapport with consumers and resolve complex customer issues through research and available resources
Place orders on consumers’ behalf and offer additional products
Offer solutions and alternatives for returns or cancellations
Maintain detailed and accurate records of customer interactions and resolutions
Assist with new-hire training or cross-training
Participate in training sessions and team meetings
Meet or exceed call handling time, customer satisfaction, and resolution-rate metrics
Recognize consumer behavior trends and collaborate with team leaders on feedback and continuous improvement
Support VF’s growth mindset, vision, values, inclusive culture, and peers
Remain agile to support consumers and the organization as needed

Requirements

What you’ll need

Bilingual in English and Spanish
One year of experience preferred
Proven experience in a customer service role, preferably in a contact center environment
Reliable, high-speed internet
Consumer-first mindset
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to handle high call volumes and work in a fast-paced environment
Proficiency in customer service software, databases, and tools
Strong interpersonal skills and a customer-centric attitude
Capacity to learn and retain information
Distraction-free workspace
May require extensive sitting and use of keyboard/computer with a phone headset
May require overtime as needed to meet demand/schedule
Flexible work schedule may be required for peak season, extended hours, weekends, and some holidays
Ideal candidate will reside within Wisconsin

Benefits

Comp & perks

Additional compensation awards may include an annual incentive plan, sales incentive, or commission potential
Benefits program information available through MyVFbenefits.com
Reasonable accommodations for qualified individuals as required by applicable law