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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including hardware and software installation, configuration, and troubleshooting. Proficient in using ticketing systems like Jira and knowledgeable in network protocols and security compliance.
Highest-signal resume keywords
IT SupportWindows 10/11Microsoft 365Active DirectoryJira Ticketing System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client SupportHardware DiagnosticsIT Hardware SetupTCP/IPDHCPDNSVLANsPowerShellWiresharkServer Administration
Soft Skills
Service-Oriented ApproachExcellent Communication SkillsReliabilityFriendlinessResilience
Tools & Technologies
JiraRemote Support Tools
Certifications & Qualifications
IT Specialist for Systems IntegrationClass B Driving License
Industry Keywords
Security ComplianceField ServiceWorkplace RelocationsHardware RolloutsIT Technologies
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Handle incidents in 1st- and, in some cases, 2nd-level support
- Assist users with the use of hardware and software
- Document all activities in the Jira ticketing system
- Analyze and resolve issues in the client, network, and workplace environments
- Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
- Carry out workplace relocations and hardware and software rollouts
- Provide support with network-related tasks
- Coordinate external service providers as required
- Work closely with IT colleagues
- Ensure compliance with security and compliance requirements
- Participate in the daily IT service duty roster
Requirements
What you’ll need- Completed IT training, e.g., as an IT Specialist for Systems Integration, or an equivalent qualification
- Relevant professional experience in IT onsite or field service is also welcome
- Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Initial experience in server administration is an advantage
- Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
- Confident use of ticketing systems, such as Jira, and remote support tools
- Basic knowledge of TCP/IP, DHCP, DNS, and VLANs
- Initial experience with PowerShell, Wireshark, or the OSI model is an advantage
- Class B driving license
- Willingness to work occasionally at other locations
- Strong service and solution-oriented approach, with a genuine interest in direct user support
- Independent, structured, and reliable working style
- Excellent communication skills, friendliness, and resilience
- Very good written and spoken German (C1)
- Interest in new IT technologies and personal development
- Willingness to undergo a security clearance as part of the hiring process
Benefits
Comp & perks- Collective agreement with annual special payments
- 30 days of vacation
- Mobile working
- Flexible working hours
- Company car for private use
- Employee share program with preferential terms and free shares
- Employee referral program with a bonus of up to €3,000
- Bike leasing program
- Fitness club subsidies
- Childcare allowance
- Retirement and health plans
- Eyewear allowance
- Corporate benefits program
- Structured onboarding, professional development, and long-term career prospects
- Innovative projects with varied responsibilities and a modern working environment
- Highest occupational safety standards through clear procedures and training