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Vi

IT Field Service Technician, Permanent Contract, Full-Time

Vi

. First point of contact for colleagues and handling incidents in 1st- and, in some cases, 2nd-level support .

Posted 10/26/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including hardware and software troubleshooting, incident resolution, and user assistance. Proficient in using ticketing systems like Jira and knowledgeable in network protocols and security compliance.

Highest-signal resume keywords
Windows 10/11 ProficiencyMicrosoft 365 KnowledgeActive Directory ManagementClient Support ExperienceJira Ticketing System Usage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IT SupportHardware DiagnosticsSoftware InstallationNetwork ConfigurationServer AdministrationTCP/IP KnowledgeDHCP UnderstandingDNS BasicsVLAN FamiliarityPowerShell Experience
Soft Skills
Excellent Communication SkillsService OrientationStructured Working StyleReliabilityFriendliness
Tools & Technologies
JiraRemote-Support ToolsWireshark
Certifications & Qualifications
IT Specialist for System IntegrationClass B Driving Licence
Industry Keywords
Incident ManagementIT Service SupportHardware RolloutsSecurity ComplianceProfessional Development

Tech Stack

Tools & technologies
DNSTCP/IP

About the role

Key responsibilities & impact
  • First point of contact for colleagues and handling incidents in 1st- and, in some cases, 2nd-level support
  • Supporting users with hardware and software applications
  • Documenting all activities in the Jira ticketing system
  • Analyzing and resolving incidents in client, network, and workplace environments
  • Installing, configuring, and replacing notebooks, PCs, printers, monitors, docking stations, and presentation solutions
  • Carrying out workplace relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
  • Supporting network-related tasks
  • Coordinating external service providers as needed
  • Working closely with IT colleagues
  • Ensuring compliance with security and regulatory requirements
  • Participating in the daily IT service rota

Requirements

What you’ll need
  • Completed IT training, such as training as an IT Specialist for System Integration, or an equivalent qualification
  • Relevant professional experience in IT onsite or field service is also welcome
  • Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
  • Initial experience in server administration is an advantage
  • Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
  • Confident use of ticketing systems such as Jira and remote-support tools
  • Basic knowledge of TCP/IP, DHCP, DNS, and VLANs
  • Initial experience with PowerShell, Wireshark, or the OSI model is an advantage
  • Class B driving licence
  • Willingness to work occasionally at additional locations
  • Strong service and solution orientation
  • Independent, structured, and reliable way of working
  • Excellent communication skills, friendliness, and resilience
  • Very good written and spoken German (C1)
  • Interest in new IT technologies and professional development
  • Willingness to undergo a security clearance as part of the hiring process

Benefits

Comp & perks
  • Collective bargaining agreement with annual special payments
  • 30 days of annual leave
  • Hybrid and mobile working options
  • Flexible working hours
  • Company car for private use
  • Share program with discounted terms and free shares
  • Employee referral program with a bonus of up to €3,000
  • Bike leasing
  • Fitness center subsidies
  • Childcare allowance
  • Retirement and health benefits
  • Eyewear allowance
  • Corporate benefits program
  • Structured onboarding, professional development, and long-term career prospects
  • Innovative projects in a modern working environment
  • Sustainable projects and active climate protection
  • Occupational safety supported by clear standards and training