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Vi

Support Specialist – Financial Software, ERP, Public Sector

Vi

. Support employees at local government administrations and public institutions in using Infoma financial modules .

Posted 9/18/2026full-timeGermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting public sector employees with ERP financial modules, effective communication, and a thorough understanding of local government budgeting and financial processes.

Highest-signal resume keywords
Public Administration DegreeBusiness Administration DegreeTax StudiesClear Communication SkillsPublic Sector ERP Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Solution-Oriented ApproachFriendly MannerProfessionalismThoroughnessReliability
Tools & Technologies
Infoma Financial ModulesTicketing System
Industry Keywords
Local GovernmentPublic SectorFinancial ProcessesAdministrative SupportBudgeting

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Support employees at local government administrations and public institutions in using Infoma financial modules
  • Serve as the first point of contact for users
  • Review incoming requests, prioritize them based on subject-matter relevance, and document them systematically in the ticketing system
  • Resolve typical questions through remote diagnosis and support users in applying solutions in their day-to-day administrative work
  • Prepare complex cases for further processing by 2nd-level support
  • Continuously expand your knowledge of public-sector ERP processes through training and certifications

Requirements

What you’ll need
  • Degree, vocational training, or studies in public administration, business administration, or tax, or comparable practical experience in the public sector
  • Clear and effective communication skills
  • Enjoy working with colleagues from a range of administrative departments
  • Friendly, professional, and solution-oriented manner
  • Thorough and reliable approach to work
  • Interest in learning about the specific characteristics of local government budgeting and financial processes
  • Professional experience required; no specific minimum duration stated

Benefits

Comp & perks
  • Appreciation from day one
  • Strong team culture with plenty of scope to shape your work, short decision-making processes, and flat hierarchies
  • Area of responsibility with a high degree of autonomy
  • Open-door policy and informal first-name culture
  • Economically stable and sustainably growing company offering long-term prospects
  • Share program including subsidies for free shares
  • Support for company pension plans
  • Childcare subsidies
  • Flexible working hours
  • EGYM Wellpass
  • Bike leasing
  • Additional health and wellness benefits
  • Diverse development opportunities through the VINCI Energies Academy
  • Corporate Benefits discounts at more than 700 well-known brands