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IT Support Specialist – Warehouse & Material Flow Software
viastore GROUP. Independently handle support requests relating to warehouse management and material flow software for customers in Germany and abroad .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving technical issues in warehouse management and intralogistics systems, with strong communication skills in both German and English to support international customers effectively.
Highest-signal resume keywords
Technical Software SupportIntralogistics SystemsApplication DevelopmentIT Remote SupportBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
TroubleshootingTechnical Problem AnalysisSolution DevelopmentError DocumentationSystem Outage Resolution
Soft Skills
Strong Communication SkillsSolution-Oriented ApproachIndependent WorkEnthusiasm for Customer Support
Certifications & Qualifications
Degree in EngineeringDegree in Information Technology
Industry Keywords
Warehouse Management SoftwareMaterial Flow SoftwarePlant EngineeringIT User HelpdeskTwo-Shift System
About the role
Key responsibilities & impact- Independently handle support requests relating to warehouse management and material flow software for customers in Germany and abroad
- Connect remotely to customer systems in the event of malfunctions, issues, or system outages
- Troubleshoot, analyze, and resolve technical problems
- Develop solutions for technical malfunctions in intralogistics systems
- Document error conditions, root causes, and actions taken
- Work closely with colleagues and adjacent specialist departments
- Continuously improve the stability and quality of software solutions
- Collaborate with service teams of international subsidiaries and support customers across borders
Requirements
What you’ll need- Completed degree in engineering, information technology, or a related field, or comparable vocational training with relevant additional qualifications
- Practical professional experience in IT user helpdesk, IT remote support, or technical software support; ideally in plant engineering or intralogistics
- Experience developing applications or web applications
- Ability to quickly understand complex technical relationships, systematically isolate faults, and explain solutions clearly
- Structured, independent, and solution-oriented approach to work
- Strong communication skills and enthusiasm for supporting customers with technical issues
- Very good German and English language skills
- Willingness to work a two-shift system and participate in an on-call rota
- Detailed CV and relevant certificates or qualification documents
Benefits
Comp & perks- Long-term career prospects in the growing intralogistics sector
- Supported onboarding, including a structured training plan
- 30 days of annual leave
- Comprehensive professional development opportunities through our internal academy and external providers
- Flexible working hours and a hybrid working model
- Employer contributions to employee savings schemes
- Sports and wellness subsidy through a corporate fitness provider
- Modern office and IT equipment
- Regular events and workshops
- JobRad bicycle leasing, including a second bicycle
- Access to corporate benefits
- Excellent transport links, subsidized public transport ticket, and free employee parking
- Subsidized lunch
- Free fruit, coffee, and water