FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Application Operations Analyst
VIATEQ Corporation. Provide day-to-day operational support and monitoring for the client's enterprise application portfolio .
Posted 11/4/2026full-timeWashington • Washington • United StatesJuniorMid-Level💰 $110,000 - $125,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in enterprise application operations, including application health monitoring, incident management, and SaaS platform administration. Familiar with ITIL 4 practices and capable of supporting security assessments and compliance with federal cybersecurity requirements.
Highest-signal resume keywords
Enterprise Application SupportSaaS Platform AdministrationITSM Platform ExperienceApplication Incident TriageFederal Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application Health MonitoringUser Access ProvisioningIntegration MonitoringBasic Configuration ManagementIncident ClassificationChange ManagementRelease ManagementREST API TroubleshootingAgile/Scrum MethodologiesMicrosoft 365 Administration
Soft Skills
Strong Customer Service SkillsClear Technical Communication
Tools & Technologies
ServiceNowRemedyAzure GovernmentMicrosoft EntraMonitoring Platforms
Certifications & Qualifications
Microsoft 365 Certified: Fundamentals (MS-900)Microsoft Certified: Azure Fundamentals (AZ-900)AWS Cloud Practitioner
Industry Keywords
FISMANIST SP 800-53FedRAMPZero Trust ArchitectureITIL 4
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityITSMServiceNow
About the role
Key responsibilities & impact- Provide day-to-day operational support and monitoring for the client's enterprise application portfolio
- Monitor application health, performance, availability, SaaS platforms, integrations, and middleware environments
- Detect, triage, classify, resolve, and escalate application and integration incidents
- Manage application-related tickets and document support activities in the Government ITSM platform
- Administer SaaS platforms, including user management, access provisioning and deprovisioning, configuration, and license tracking
- Support vendor communications, license renewals, access reviews, and certification activities
- Perform integration monitoring, job monitoring, interface status checks, and basic configuration updates
- Support release and environment management, deployment monitoring, post-release validation, and change management
- Generate application health, availability, service-level, and Sprint metrics reports
- Maintain application monitoring records, incident logs, configuration records, runbooks, and knowledge base articles
- Participate in Agile Sprint Planning, Daily Coordination, Sprint Reviews, and Retrospectives
- Deliver committed Sprint work items at or above the 85% completion target
- Apply FISMA, NIST SP 800-53, FedRAMP, least-privilege, separation-of-duties, and client cybersecurity requirements
- Support security assessments and audit evidence collection
- Escalate complex issues to the Senior Application Operations Engineer or Applications & Integration Lead
Requirements
What you’ll need- Minimum 2–4 years of hands-on enterprise application operations or IT support experience
- Experience providing operational support for enterprise applications in a Federal or comparable environment
- Experience using a formal ITSM platform, such as ServiceNow or Remedy
- Familiarity with SaaS platform administration and enterprise user management
- Experience with application health monitoring tools and dashboards
- Strong customer service skills and ability to communicate technical information clearly to non-technical users
- Familiarity with ITIL 4 service management practices
- Proficiency in enterprise application support, monitoring, and administration
- Proficiency in SaaS platform user management and basic configuration
- Proficiency in application incident triage, classification, and escalation
- Proficiency in ITSM platforms and ticketing workflows
- Proficiency in user access provisioning and deprovisioning
- Proficiency in application health monitoring and dashboard management
- Proficiency in basic integration monitoring and incident detection
- Working knowledge of Microsoft 365 administration basics
- Working knowledge of Azure Government and Microsoft Entra user management basics
- Working knowledge of FedRAMP requirements for SaaS and cloud-based applications
- Working knowledge of Zero Trust Architecture principles
- Working knowledge of NIST SP 800-53 security controls
- Working knowledge of REST API concepts and basic troubleshooting
- Working knowledge of release and environment management fundamentals
- Working knowledge of ITIL 4 incident, service request, and change management practices
- Ability to obtain a Public Trust
- Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Certified: Azure Fundamentals (AZ-900), and AWS Cloud Practitioner are preferred
- Federal civilian agency experience, Agile/Scrum experience, monitoring platform experience, SaaS administration experience, access review experience, scripting or automation experience, and an active Secret clearance are preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
- 11 paid federal holidays
- Flexible spending accounts
- Professional development reimbursement