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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive hands-on experience with Salesforce CRM platform management, including configuration, customization, and development. Capable of leading engineering teams while providing technical direction, coaching, and performance management.
Highest-signal resume keywords
Salesforce ConfigurationApex DevelopmentLightning Web ComponentsCI/CD PracticesSalesforce Platform Developer I Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ApplicationsCustom DevelopmentData MigrationAPIsSalesforce Data ModelingIntegration PatternsTechnical Specifications WritingRoot Cause AnalysisPerformance MonitoringTechnical Impact Analysis
Soft Skills
CoachingProblem-SolvingPrioritizationFeedbackCommunication
Tools & Technologies
DevSecOpsMiddlewareREST APIsEvent-Driven PatternsSource Control
Certifications & Qualifications
Salesforce Platform Developer I CertificationSalesforce Platform Developer II Certification
Industry Keywords
CRM FundamentalsSalesforce ImplementationsTechnical LeadershipEngineering StandardsProduction Environments
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide hands-on engineering leadership for an assigned Salesforce CRM platform
- Lead engineers supporting the platform and remain hands-on while providing supervision, coaching, technical direction, and work assignment
- Manage CRM Engineers through coaching, performance feedback, goal setting, workload management, career development, and technical mentoring
- Lead Salesforce configuration, customization, development, testing, maintenance, and optimization
- Lead technical discovery and engineering solutioning before sprint commitment
- Translate product requirements and approved solution architecture into feasible, sized, development-ready work
- Provide input into solution design and implementation, encouraging small, testable increments and rapid feedback
- Lead peer code reviews for Apex, Lightning Web Components, integrations, automation, and custom development
- Establish coding standards, reusable engineering patterns, development practices, and platform guardrails
- Manage delivery of custom development, integrations, APIs, middleware, data migration, and complex Salesforce configuration
- Coordinate and direct vendor and systems-integrator developers; review deliverables and code
- Partner with DevSecOps on source control, CI/CD, automated scanning, deployments, vulnerability remediation, environment management, and release controls
- Partner with the Salesforce Solution Architect on complex, high-risk, cross-platform, integration-heavy, and security-sensitive decisions
- Analyze downstream effects across objects, fields, automation, integrations, APIs, reporting, data flows, security, and dependent applications
- Ensure system and technical regression testing for changes, releases, defects, and hotfixes
- Lead responses to significant production defects and root cause analysis; implement corrective and preventive actions
- Monitor platform health, technical debt, performance, obsolete components, security risks, and modernization opportunities
- Participate in release planning and readiness, ensuring dependencies, testing, deployment, rollback, and documentation are complete
- Maintain technical specifications, configuration and object/field documentation, integration mappings, architecture decisions, release artifacts, lessons learned, and CRM knowledge-base contributions
- Maintain awareness of Salesforce engineering, platform capabilities, APIs, integration patterns, DevSecOps practices, and approved AI-assisted engineering tools
- Collaborate with Product, Delivery, QA, UI/UX, Data, Security, administrators, and technology teams
- Perform other duties as assigned
Requirements
What you’ll need- Ability to communicate complex ideas, concepts, technical decisions, risks, and processes effectively with engineers, management, and cross-functional stakeholders
- Strong hands-on experience with Salesforce applications, custom development, platform configuration, and enterprise CRM environments
- Demonstrated ability to lead and develop engineers while remaining technically hands-on
- Strong knowledge of Apex, Lightning Web Components, Flow/automation, Salesforce data modeling, security/sharing, APIs, asynchronous processing, and platform limits
- Ability to manage technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Ability to develop, test, maintain, and support integrations between Salesforce and SaaS, custom, cloud, or on-premises applications using REST APIs, event-driven patterns, middleware, custom connectors, and web services
- Strong knowledge of source control, CI/CD, code review, testing, release management, and DevSecOps practices
- Ability to perform technical impact and dependency analysis and recognize when architectural, security, data, or enterprise escalation is required
- Must be able to write technical specifications, implementation documentation, root cause analyses, and engineering standards
- Strong coaching, prioritization, feedback, problem-solving, and people-management skills
- Ability to meet deadlines while working in an evolving, complex, and fast-paced environment
- Bachelor’s degree and at least 7 years of experience as a Salesforce/CRM Engineer, Salesforce Developer, software engineer, or similar role; additional relevant experience may be substituted in lieu of a degree
- 2+ years of demonstrated technical leadership, team-lead, or people-management experience
- Strong understanding of CRM fundamentals and advanced Salesforce platform capabilities
- Experience supporting large-scale Salesforce implementations, integrations, upgrades, and production environments
- Hands-on Salesforce implementation, development, administration, maintenance, troubleshooting, and optimization experience
- Experience leading code review, technical solutioning, engineering standards, and developer mentoring
- Salesforce Platform Developer I certification required
- Salesforce Platform Developer II certification strongly preferred; Salesforce architecture, integration, or DevOps credentials are a plus
- Must be able to remain in a stationary position 50% of the time
- Will frequently communicate over video calls with internal and external stakeholders
- Must be able to lift and handle equipment up to 50 pounds
- Occasional after-hours or on-call work may be required for critical system maintenance or issue resolution
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental income insurance
- Employer paid disability insurance
- Employer paid life insurance
- Pre-tax FSA for medical and dependent care
- 401K available
