Manager, CRM

Vibrant

. Lead CRM administration and support, including intake, triage, assignment, escalation, resolution, and stakeholder communication.

Posted 9/30/2026full-timeRemote • United StatesSeniorLead💰 $80,000 - $131,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Salesforce administration and CRM operations, with a strong focus on managing teams, improving operational efficiency, and ensuring compliance with security and access protocols. Proven ability to lead cross-functional collaboration and enhance service delivery through data-driven decision-making.

Highest-signal resume keywords

Salesforce AdministrationCRM OperationsPeople ManagementIncident ManagementSalesforce Administrator Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationData ManagementReportingTroubleshootingProduction Support

Soft Skills

Strong CommunicationAnalytical SkillsCustomer ServiceFacilitationAgile Continuous Improvement

Tools & Technologies

CRM SystemsSalesforce

Certifications & Qualifications

Salesforce Administrator CertificationAdvanced AdministratorBusiness AnalystPlatform App Builder

Industry Keywords

Change ManagementOperational RiskStakeholder CommunicationAccess ReviewsService Demand Monitoring

About the role

Key responsibilities & impact

Lead CRM administration and support, including intake, triage, assignment, escalation, resolution, and stakeholder communication.
Manage and develop CRM administrators through clear goals, workload planning, coaching, performance feedback, and cross-training.
Maintain operating procedures for access, tickets, incidents, data changes, recurring maintenance, documentation, and vendor handoffs.
Oversee users, roles, permissions, licenses, access reviews, and audit evidence in partnership with IAM and Security.
Ensure administrative changes are documented, tested, approved, traceable, and completed through established change and release practices.
Monitor service demand, capacity, ticket trends, org health, and operational risks; use findings to improve reliability and responsiveness.
Partner with Product, Delivery, the Platform Engineer, and the Solution Architect to route and sequence work based on value, risk, dependencies, and capacity.
Support Vibrant Emotional Health’s technology-enabled services and programs, including the 988 Lifeline network.

Requirements

What you’ll need

Bachelor’s degree and 7+ years of Salesforce administration, CRM operations, business systems, or application-support experience; relevant experience may substitute for a degree.
2+ years of formal people-management or equivalent supervisory experience, including coaching, performance management, and workload planning.
Hands-on Salesforce administration, security/access, configuration, reporting, data management, testing, troubleshooting, and production-support experience.
Ability to manage incidents, competing priorities, vendors, service expectations, operational risk, and cross-functional dependencies.
Strong communication, judgment, customer-service, analytical, facilitation, and agile continuous-improvement skills.
Salesforce Administrator certification required.
Advanced Administrator, Business Analyst, or Platform App Builder preferred.
Geographic location and other relevant factors may determine base pay.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Supplemental income insurance
Employer paid disability insurance
Employer paid life insurance
Pre-tax FSA for medical and dependent care
401K available