Peer Manager

Vibrant

. Provide leadership and operational oversight to Peer Supervisors .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $69,100 - $92,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing leadership and operational oversight to Peer Supervisors while ensuring compliance with Peer Support Core Values and National Peer Support Practice Guidelines. Proficient in training development, crisis intervention, and maintaining service performance in peer support settings.

Highest-signal resume keywords

Certified Peer Support Specialist3+ Years Experience As A Peer SpecialistCoaching And Supervising Peer StaffCrisis Intervention ExperienceFluency In Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Peer Support Training DevelopmentCrisis InterventionPerformance MonitoringDocumentation ManagementQuality ImprovementPeer Certification TrackingInformation GatheringProblem-SolvingConflict Resolution

Soft Skills

Active ListeningSuperior CommunicationTime ManagementMultitaskingProfessional Demeanor

Tools & Technologies

Video Conferencing ApplicationsOffice Productivity Machinery

Certifications & Qualifications

Certified Recovery Peer AdvocateCertified Recovery Peer Advocate-Family

Industry Keywords

Mental Health SystemsNew York Metropolitan AreaPeer Support Core ValuesNational Peer Support Practice Guidelines

About the role

Key responsibilities & impact

Provide leadership and operational oversight to Peer Supervisors
Provide ongoing administrative, operational, and technical supervision to Peer Supervisors
Review application of peer skills, coach staff, identify improvement areas, and recommend remediation
Manage, assist, and support Peer Supervisors and staff during shifts
Manage supervisor documentation and communication concerning Peer Support Specialist performance and shift details
Ensure Peer Supervisors complete biweekly individual supervisions with Peer Support Specialists
Collaborate with Training, Workforce Management/Operations, Crisis Services, and Quality Improvement departments
Ensure Peer Supervisors complete interaction monitoring for quality improvement and training
Answer helpline calls during call surges, staffing shortages, or when needed to maintain service levels
Monitor and track Peer Support Specialist peer certification progress for funder compliance
Ensure program alignment with Peer Support Core Values and National Peer Support Practice Guidelines
Create Peer Support training materials and deliver live virtual training sessions
Support staff development, well-being, service performance, and nonclinical peer support integrity
Perform other duties as assigned

Requirements

What you’ll need

Must be a Certified Peer Support Specialist, Certified Recovery Peer Advocate (CRPA) or Certified Recovery Peer Advocate-Family (CRPA-Family) through NYS Office of Mental Health (OMH) and/or NYS Office of Addiction Services and Supports (OASAS)
3+ years of experience as a Peer Specialist/Advocate
Preferably demonstrated experience coaching, supervising, or leading peer staff, or equivalent leadership experience
Fluency in English, verbal and written
Fluency in Spanish or another language is a plus
Knowledge of mental health systems in the New York metropolitan area
Crisis intervention and/or mental health information and referral services experience is a plus
Copy of peer certification required by date of hire
Active listening, information gathering, problem-solving, and conflict-resolution skills
Superior communication, supervisory, time management, and multitasking skills
Ability to maintain a professional demeanor when handling crises and abusive contacts
Ability to work efficiently in a team and independently
Ability to remain stationary for prolonged periods
Ability to operate computer, keyboard, mouse, and office productivity machinery
Ability to communicate via video conferencing, phone, and chat applications
Visual ability to review digital documents or data on a computer monitor for extended durations

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Supplemental income insurance
Employer-paid disability insurance
Employer-paid life insurance
Pre-tax FSA for medical and dependent care
401(k)