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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality improvement planning and implementation, with strong analytical skills to monitor and report on performance metrics. Proficient in collaborating with diverse teams to enhance compliance and operational effectiveness in crisis center environments.
Highest-signal resume keywords
Quality Improvement PlanningData AnalysisProject ManagementCompliance MonitoringPublic Speaking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Improvement ActivitiesData CollectionKey Performance IndicatorsPerformance MonitoringReport Preparation
Soft Skills
Analytical SkillsProblem-SolvingAttention to DetailTime ManagementCustomer Service Orientation
Tools & Technologies
Microsoft OfficeGoogle Suite
Industry Keywords
Crisis CenterMental HealthNonprofit SectorQuality ImprovementHealthcare
About the role
Key responsibilities & impact- Coordinate designated program's proactive quality improvement efforts
- Assist the QI Manager with quality improvement activities across a network of crisis centers
- Develop, coordinate, and implement a formal quality improvement plan
- Monitor internal QI activities and adherence to funder and agency goals
- Ensure QI and outcome reports for external funders and stakeholders are completed promptly
- Monitor, analyze, and report on performance; support improvement strategy development
- Coordinate and support regular program QI meetings reviewing outcomes, deliverables, and KPIs
- Collaborate with departments to develop QI activities supporting crisis centers' compliance with Lifeline operational and clinical KPIs
- Analyze and investigate claims, complaints, and grievances
- Collect data, establish key performance indicators, and measure progress
- Work alongside Quality Improvement Specialists
- Prepare written reports, assemble data, and develop charts and graphs
Requirements
What you’ll need- Bachelor's Degree required; Master's degree preferred in Healthcare, Public Health or Social Sciences
- Strong analytical skills and ability to problem-solve
- Intermediate to advanced knowledge of Microsoft Office and Google Suite
- Basic knowledge of contact center data and analytics
- Ability to work effectively in a fast-paced, ever-changing work environment
- Exceptional attention to detail with effective time management and organizational skills
- Strong presentation and public speaking skills
- Ability to work cooperatively and effectively with others
- Strong customer-service orientation
- Project development, management, and implementation
- Prior experience at a crisis center or an interest in mental health/suicide prevention; familiarity with the nonprofit sector preferred
- Experience with compliance and quality improvement activities and data analysis preferred
- Must be able to remain in a stationary position 50% of the time
- Will constantly operate a computer and other office productivity machinery
- Will frequently communicate over video calls with internal and external stakeholders
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental income insurance
- Employer-paid disability insurance
- Employer-paid life insurance
- Pre-tax FSA for medical and dependent care
- 401(k)
- Equal opportunity employment