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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce CRM implementation, administration, and optimization, with a strong focus on technical delivery, integration solutions, and user support. Capable of effectively communicating complex concepts and collaborating with cross-functional teams to enhance system performance and user experience.
Highest-signal resume keywords
Salesforce CRM ImplementationREST API IntegrationApex ProgrammingCRM AdministrationTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM FundamentalsSalesforce ApplicationsData MigrationCustom DevelopmentIntegration SolutionsMiddlewareCustom ConnectorsUser Acceptance TestingSystem ConfigurationTechnical Problem Solving
Soft Skills
Effective CommunicationCreative Problem SolvingCollaborationTime ManagementAdaptability
Tools & Technologies
SalesforceAPIsWeb ServicesContact Center ServicesOffice Productivity Software
Industry Keywords
CRM ImplementationSystem MaintenanceUser SupportTechnical DeliveryDocumentation
About the role
Key responsibilities & impact- Lead evaluations and improvement of best practices in processes, standards, coding practices, and tools
- Contribute to analysis, design, development, testing, modification, and integration of the Salesforce CRM system
- Maintain current technical knowledge of Salesforce CRM changes, advancements, and improvements
- Assess problem severity, determine corrective action, and resolve technical problems
- Monitor end-user system usage and perform daily administrative and user support tasks
- Provide technical support to end users by diagnosing and resolving problems
- Evaluate and configure CRM systems and provide detailed end-user documentation
- Create documentation and procedures while following Vibrant’s development, installation, and maintenance methodology
- Manage and collaborate with product vendors and systems integrators on solution delivery
- Collaborate with business partners on user acceptance testing
- Work closely with project managers, UI/UX designers, other developers, and data analysts
- Maintain the Salesforce CRM system, including updates, enhancements, reports, dashboards, and security
Requirements
What you’ll need- Deep understanding of CRM fundamentals and advanced features
- Experience supporting large-scale CRM implementations and upgrades
- Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g. Salesforce or similar)
- Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management
- Strong, hands-on experience with Salesforce applications and contact center services
- Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Experience architecting, developing, testing, maintaining, and supporting integration solutions between Salesforce and other applications using REST API, custom connectors, middleware, custom-built connector tools, and web services
- Ability to write technical specifications and documentation
- Ability to meet deadlines while working in an evolving, complex, fast-paced environment
- Familiarity with APIs
- Working knowledge of Apex
- Creative problem solver
- Bachelor’s Degree in a related field; additional experience may be substituted in lieu of a degree
- 5+ years of experience as a CRM Engineer or similar role
- Must be able to remain in a stationary position for at least 50% of the time
- Will constantly operate a computer and other office productivity machinery
- Will frequently communicate over video calls and other channels with internal and external stakeholders
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental income insurance
- Employer paid disability insurance
- Employer paid life insurance
- Pre-tax FSA for medical and dependent care
- 401K available