FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Application Support Engineer
Victorian Government. Support customer-facing technologies and provide break/fix support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and supporting customer-facing technologies, particularly within the Service Victoria platform, while applying ITIL v4 practices to enhance service delivery and customer satisfaction.
Highest-signal resume keywords
ITIL V4 PracticesService Victoria Platform SupportTechnical Incident DiagnosisAWS AdministrationSalesforce Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem AdministrationIncident ResolutionService Request ImplementationRoot Cause Analysis
Soft Skills
Stakeholder CommunicationNegotiationCustomer AdvocacyInformation Session Facilitation
Tools & Technologies
AWSDatadogSalesforce
Industry Keywords
Customer SatisfactionService ImprovementMulti-Channel SupportLegislation KnowledgePre-Employment Screening
Tech Stack
Tools & technologiesAWS
About the role
Key responsibilities & impact- Support customer-facing technologies and provide break/fix support
- Develop long-term solutions to recurring incidents
- Apply ITIL v4 practices and restore services within specified timeframes
- Maintain high customer satisfaction and support customers and agencies using the Service Victoria platform
- Deliver continuous service improvements across a multi-channel support environment
- Act as a point of technical escalation for the customer support team
- Triage customer and agency-reported issues and identify root causes
- Troubleshoot the Service Victoria platform and key applications/services, including AWS, Datadog dashboards, and Salesforce administration
- Implement service requests, including onboarding, offboarding, and user administration
- Identify and log platform problems and defects with Engineering teams
- Perform system administration on supported applications to ensure transaction service continuity
Requirements
What you’ll need- Relevant rights to work in Australia for the advertised employment period
- Appointment to an ongoing role requires Australian/New Zealand citizenship or Australian permanent residency
- Demonstrated experience facilitating information sessions, communicating technical advice, advocating solutions, and negotiating with stakeholders
- Demonstrated experience assessing client needs, delivering appropriate solutions, and evaluating individual or agency actions against service agreements
- Knowledge and understanding of relevant legislation, regulations, policies, and processes
- Ability to diagnose, triage, and resolve technical incidents
- Resume and cover letter addressing the key selection criteria within three pages
- Preferred applicants must undertake pre-employment screening
Benefits
Comp & perks- Flexible and remote work arrangements
- Use of workspaces in the Melbourne CBD and Footscray for onsite collaboration
- Flexible working options for all DGS roles
- Equal opportunity and diversity-inclusive workplace