Level 3 Support Developer

Victorian Government

. Act as a technical escalation point for the customer support team .

Posted 10/27/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting digital platforms and customer-facing technologies, with a strong foundation in web programming and server management. Proficient in applying ITIL 4 practices to deliver continuous service improvements and effectively manage customer support escalations.

Highest-signal resume keywords

Web Programming: PHPWeb Programming: JavaScriptWeb Programming: SCSSITIL 4 PracticesDocker and Kubernetes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Digital PlatformsCustomer Support EscalationUser AdministrationRoot Cause AnalysisLinux Systems Knowledge

Soft Skills

Workload ManagementProgress TrackingEffective Communication

Tools & Technologies

AWSNginxApache

Industry Keywords

Service Victoria PlatformMulti-Channel Support Environment

Tech Stack

Tools & technologies

ApacheAWSDockerJavaScriptKubernetesLinuxNGINXPHPSCSS

About the role

Key responsibilities & impact

Act as a technical escalation point for the customer support team
Triage customer and agency-reported issues and identify root causes
Troubleshoot Digital Platforms and key applications/services, including AWS
Implement service requests, including onboarding, offboarding and user administration
Identify and log platform problems and defects for Engineering teams
Restore services within agreed timeframes using ITIL 4 practices
Deliver continuous service improvements in a multi-channel support environment
Support customers and agencies throughout their digital journey on the Service Victoria platform

Requirements

What you’ll need

Relevant rights to work in Australia
For ongoing appointment: Australian/New Zealand citizenship or Australian permanent residency
Knowledge of web programming: PHP, JavaScript and SCSS
Knowledge of web servers: Nginx and Apache
Knowledge of Linux systems
Knowledge of Docker and Kubernetes
Experience supporting customer-facing technologies
Experience applying ITIL 4 practices
Ability to prioritise and manage workload and tasks
Ability to develop plans and methods to track progress
Experience preparing logical, audience-specific letters, emails and reports
Resume and cover letter addressing the key selection criteria, within three pages

Benefits

Comp & perks

Flexible and remote work arrangements
Use of workspaces in Melbourne CBD and Footscray for onsite collaboration
Diversity, inclusion and equal opportunity workplace
Pre-employment screening for preferred applicants