FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Serve as the primary point of contact for the creator community
- Handle inbound customer inquiries via Crisp, email, and Discord
- Assist users with website/application navigation, password resets, subscription management, and first-time-user walkthroughs
- Monitor and moderate Facebook groups, Instagram messages, Discord, Reddit, and Telegram
- Maintain accurate customer interaction records in Crisp using tags, notes, statuses, saved replies, automations, and knowledge base links
- Troubleshoot basic product questions and handle Stripe billing disputes
- Track, categorize, and escalate complex technical issues to engineering and product teams
- Monitor customer feedback and identify recurring trends
- Record internal notes and assist with improving customer support policies
- Collaborate via Slack and contribute to team meetings to improve support strategies
Requirements
What you’ll need- Strong technical aptitude, ideally with an understanding of AI tools and YouTube content creation workflows
- Prior experience utilizing Crisp, Zendesk, Stripe, Discord, and Slack in a professional support environment
- Excellent written communication skills with the ability to maintain a positive, professional brand tone
- Ability to work 12:00 AM–8:00 AM CET
- Previous experience in a similar role is requested in the application form
Benefits
Comp & perks- Remote work
- Flexible location: available remote from anywhere
- Global/remote working arrangement