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Director of Clinical Operations – Population Health RN
Vigilance Health. Recruit, onboard, coach, and develop a team of care managers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical oversight and care management, with a strong focus on improving quality metrics and patient engagement. Proven ability to lead remote teams, establish clinical workflows, and ensure regulatory compliance in alignment with ACO quality measures.
Highest-signal resume keywords
Active RN LicenseBSN RequiredExperience With ACO Quality MeasuresLeadership Of Remote Care Management ProgramPopulation Health Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical OversightCare ManagementQuality Metrics ImprovementPopulation Health ManagementClinical Workflow DevelopmentPerformance MonitoringRisk AnalysisPatient Engagement StrategiesDocumentation Quality AssuranceBehavioral Health Integration
Soft Skills
Team LeadershipClear CommunicationSolution-Focused ApproachAccountability BuildingCollaboration
Certifications & Qualifications
CCMCPHQ
Industry Keywords
FQHCACOIPAPayersHEDISUDSRemote Clinical Staff ManagementCare Management Service LinesClinical StandardsRegulatory Alignment
About the role
Key responsibilities & impact- Recruit, onboard, coach, and develop a team of care managers
- Establish standards for high-quality care management and support team accountability
- Build and continuously improve practical, documented clinical workflows and protocols
- Monitor ACO quality measures and identify performance gaps
- Lead interventions to improve quality metrics and close care gaps
- Improve patient engagement, including call answer rates, appointment scheduling rates, and no-show reduction
- Collaborate with partner sites through meetings and co-managed escalations
- Align clinical work with partner payer and regulatory requirements
- Provide clinical oversight across CCM, APCM, BHI, and RPM programs
- Ensure clinical standards, regulatory alignment, and documentation quality
- Provide leadership visibility into performance, risk analysis, population analysis, and opportunities
Requirements
What you’ll need- Active RN license
- BSN required
- MSN a plus
- Experience working in or directly with FQHCs, ACOs, IPAs, or payers
- Extensive familiarity with ACO quality measures, including HEDIS, UDS, or equivalent
- Prior leadership of a remote care management program
- Experience managing remote clinical staff and building teamwork and accountability at a distance
- 5+ years of clinical experience, including meaningful time in population health or care management
- CCM, CPHQ, or population health certification nice to have
- Behavioral Health Integration (BHI) experience nice to have
- Experience launching or scaling new care management service lines nice to have
- Ability to communicate clearly with clinical teams, operations leads, and external partners
- Self-starter and solution-focused approach
Benefits
Comp & perks- Direct impact — your work shapes outcomes for real patients in real communities
- Leadership with latitude — room to build programs the right way
- Mission-aligned partners
- Growth-oriented organization
- Collaborative and supportive team
- Equal opportunity, diverse and inclusive team