Accounting Operations Team Lead

Viking

. Coordinate and monitor daily distribution of balance due, refund, receivable, and related Accounting Operations assignments .

Posted 10/8/2026full-timeLos Angeles • California • United StatesSenior💰 $34 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounting operations, including receivables, refunds, and collections, while effectively managing team dynamics and operational performance. Proficient in preparing documentation and reports to enhance process efficiency and customer service.

Highest-signal resume keywords

Accounting Operations ExperienceTeam LeadershipCustomer Account ManagementMicrosoft Excel ProficiencyAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounting OperationsReceivablesRefundsCollectionsCustomer Account ManagementDocumenting ProceduresPreparing ReportsPayment ProcessingWorkflow ManagementProcess Improvement

Soft Skills

Customer ServiceTeam SupportIssue ResolutionTraining and MentoringAnalytical Thinking

Tools & Technologies

Reservation SystemsAccounting SystemsPayment Processing SystemsMicrosoft Excel

Industry Keywords

Operational TrendsTeam DevelopmentCross-TrainingWorkflow TrendsCustomer-Focused Communication

About the role

Key responsibilities & impact

Coordinate and monitor daily distribution of balance due, refund, receivable, and related Accounting Operations assignments
Support team members by answering questions, providing guidance, and assisting with issue resolution
Monitor workloads, aging items, and completion status to ensure accurate and timely completion
Assist with training, onboarding, cross-training, and ongoing team development
Identify operational trends, volume increases, recurring issues, and process improvement opportunities; communicate recommendations to management
Review and resolve complex or escalated booking, balance due, refund, receivable, and payment-processing issues
Monitor and manage refund, balance due, receivable, and ARA workflows
Prepare reports and provide updates on team productivity, workflow trends, and operational performance
Maintain and update departmental procedures, training materials, and process documentation
Partner with Air, Reservations, Customer Relations, Sales, and Reservation Technology departments
Participate in special projects and perform other assigned duties

Requirements

What you’ll need

3+ years of experience in accounting operations, receivables, refunds, collections, customer account management, or a related field
Previous experience serving as a team lead, trainer, mentor, or subject matter expert
Customer service and telephone support experience required
Experience preparing customer-focused emails
Experience documenting procedures or training materials
Intermediate Microsoft Excel skills, including spreadsheets and formulas
Strong analytical and problem-solving skills
Ability to manage multiple priorities and deadlines
Collections experience preferred
Experience with reservation, accounting, or payment processing systems preferred
Ability to work onsite at the Woodland Hills, CA office three days per week

Benefits

Comp & perks

Highly competitive compensation plan
Annual discretionary bonus eligibility
401(k) plan with company match
Employee Share Purchase Plan (ESPP)
Medical, dental, vision, life, and disability insurance at a highly subsidized rate; some plans fully paid by Viking
15 paid vacation days
Sick time accrual by state
6 paid holidays per year
Opportunity to take a free and/or discounted cruise
Highly subsidized gym membership
Discounts on theatres, theme parks, movie tickets, and travel through IATA membership
Great Place to Work certification