Public Services Officer – Civil Status Officer

Ville de Coutances

. Review applications at the reception desk, register and track requests for secure identity documents .

Posted 11/12/2026full-timeCoutances • FranceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in administrative procedures and civil status administration, with strong knowledge of electoral procedures and local authority operations. Capable of managing time effectively while providing excellent reception services and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Civil Status AdministrationElectoral ProceduresAdministrative ProceduresLogitud SoftwareOrganizational Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative ProceduresCivil Status AdministrationElectoral ProceduresWord-Processing SoftwareSpreadsheet SoftwareLogitud SoftwareOrganizational SoftwareTime ManagementAnalytical SkillsSummarization Skills

Soft Skills

Strong Writing SkillsVerbal Communication SkillsInterpersonal SkillsAdaptabilityTeamwork

Tools & Technologies

Logitud SoftwareExpressoE-AtalSynbirdOutlook

Industry Keywords

Public ServiceVoting OperationsReception ServicesMail DistributionFuneral Services Administration

About the role

Key responsibilities & impact

Review applications at the reception desk, register and track requests for secure identity documents
Provide in-person and telephone reception services as part of a two-person team
Receive, register, distribute and frank mail
Manage room and vehicle booking schedules
Assist with civil status duties
Help maintain the electoral roll and ensure the smooth running of voting operations
Perform various administrative tasks as required
Work across roles with all staff in the public services department
Quickly provide residents and partners with the information they require
Process various administrative requests

Requirements

What you’ll need

Ideally, a high school diploma to two-year post-secondary qualification in administration or a related field
At least two years’ experience in a similar position
Knowledge of civil status administration
Knowledge of electoral procedures, including polling station organization and vote counting
Knowledge of funeral services administration
Very good knowledge of the local area
Knowledge of how local authorities operate and of the institutional environment
Knowledge of administrative procedures
Proficiency in administrative procedures
Knowledge of word-processing and spreadsheet software
Knowledge of Logitud software (Siecle, Suffrage, Citoyen)
Knowledge of organizational software such as Expresso, e-Atal, Synbird and Outlook
General knowledge of the city of Coutances
Analytical and summarization skills
Ability to adapt to a wide range of behaviours
Ability to manage time and a high volume of activity
Ability to remain effective under pressure
Punctuality
Strong writing skills and good verbal communication skills
Ability to work as part of a team
Commitment to public service, versatility, organization and attention to detail
Professional appearance appropriate for a front-desk role
Courtesy, diplomacy, adaptability and strong interpersonal skills
Proactive and able to make recommendations

Benefits

Comp & perks

Work organization built around mobile working and teleworking
Exercise sessions offered during the lunch break
37.5-hour workweek with additional time off (RTT)
Strong emphasis on quality of life and quality of working life