Social Assistance and Support Officer

Ville de Mulhouse

. Process and assess applications for discretionary assistance, collect the required information, and enter and track cases in the relevant case management software .

Posted 10/30/2026full-timeMulhouse • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in social services and administrative processes, with a strong understanding of social assistance legislation and the operational framework of a CCAS. Proficient in case management, statistical reporting, and fostering partnerships within the community.

Highest-signal resume keywords

Social Services ExperienceCase Management Software ProficiencyKnowledge of Social Assistance LegislationMicrosoft Office ProficiencyStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementStatistical ReportingDocument PreparationEmergency Aid ProgramsAdministrative Monitoring

Soft Skills

EmpathyActive ListeningTeam SpiritCreativityAutonomy

Certifications & Qualifications

French Baccalauréat Equivalent

Industry Keywords

Municipal Social Action CentreDiscretionary AssistanceLocal Social ActionPartnership DevelopmentPetty Cash Management

About the role

Key responsibilities & impact

Process and assess applications for discretionary assistance, collect the required information, and enter and track cases in the relevant case management software
Organize committees, prepare case files, contribute to decision-making, and follow up on decisions with beneficiaries and the departments concerned
Ensure the administrative and regulatory monitoring of the program
Update documents, prepare statistics and dashboards, and propose improvements tailored to local needs
Develop partnerships and represent the CCAS on relevant bodies and committees
Participate in the working groups of the Local Social Action (ASP) service
Welcome, inform, and guide service users, assess their situations, and manage the renewal of applications for access to the community grocery store
Contribute to the reception team’s activities, particularly by processing address registration requests, issuing Pass Joker cards, and supporting staff according to service needs
Prepare, update, and submit the statistics required to monitor activities and report to the CCAS Board of Directors
Serve as the delegated officer responsible for the petty cash fund and ensure service continuity by covering for the other designated officer during absences

Requirements

What you’ll need

Minimum qualification equivalent to a French baccalauréat (upper-secondary school diploma)
Experience in social services and administrative work
Good knowledge of social assistance legislation and discretionary assistance and exceptional emergency aid programs
Knowledge of the institutional and partnership structure of a CCAS (Municipal Social Action Centre)
Proficiency in Microsoft Office
Thoroughness, strong organizational skills, and autonomy in managing case files
Initiative and creativity
Team spirit and ability to work in partnership
Strong commitment to social services: empathy, active listening, and neutrality
Recruitment under the employment framework for local government administrative officers
Priority given to civil servants and candidates who have passed the relevant competitive examination
A fixed-term contract may be offered when no suitable civil servant can be recruited: one-year contract, renewable (permanent contract possible after six years)

Benefits

Comp & perks

Statutory salary in accordance with the national index-based pay scale for local government employees
Mulhouse City’s supplementary compensation scheme: Function Group B3, €350
CTI (SEGUR) allowance: 49 points
NBI allowance: 10 points
Year-end bonuses
17 additional leave days per year (RTT)
Employer contribution toward supplementary health insurance and income protection
Meal vouchers
Hybrid working
Employer mobility plan (75% reimbursement of public transport costs, support under the Sustainable Mobility Package, etc.)
Time savings account
Home ownership assistance loans
Discount card for City services
Staff association benefits (employee discount ticketing, holiday vouchers, holiday accommodation, cultural and sports clubs, etc.)