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IT Field Service Technician
VINCI Energies Norge. Handle incidents in 1st- and, in some cases, 2nd-level support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including incident resolution, hardware and software troubleshooting, and compliance with security requirements. Proficient in using ticketing systems and has strong communication skills in both English and German.
Highest-signal resume keywords
IT SupportWindows 10/11Microsoft 365Jira Ticketing SystemBasic Networking Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionHardware DiagnosticsClient SupportServer AdministrationPowerShellTCP/IPDHCPDNSVLANsIT Hardware Setup
Soft Skills
Service-Oriented ApproachExcellent Communication SkillsIndependent WorkingStructured WorkingResilience
Tools & Technologies
JiraRemote Support ToolsWiresharkPresentation SolutionsDocking Stations
Certifications & Qualifications
IT Specialist for System IntegrationClass B Driver’s License
Industry Keywords
IT SupportField ServiceSecurity ComplianceHardware RefreshSoftware Distribution
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Handle incidents in 1st- and, in some cases, 2nd-level support
- Support users with hardware and software issues
- Document all activities in the Jira ticketing system
- Analyze and resolve incidents in client, network, and workplace environments
- Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
- Carry out workplace relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
- Provide support with network-related tasks
- Coordinate external service providers as needed
- Work closely with IT colleagues
- Ensure compliance with security and regulatory requirements
- Participate in the daily IT service duty rota
Requirements
What you’ll need- Completed IT training, such as IT specialist for system integration, or an equivalent qualification
- Alternatively, relevant professional experience in IT onsite or field service
- Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Initial experience in server administration is a plus
- Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
- Proficient use of ticketing systems, such as Jira, and remote support tools
- Basic networking knowledge of TCP/IP, DHCP, DNS, and VLANs
- Initial experience with PowerShell, Wireshark, or the OSI model is a plus
- Class B driver’s license
- Willingness to occasionally work at other locations
- Strong service and solution-oriented approach
- Independent, structured, and reliable way of working
- Excellent communication skills, a friendly manner, and resilience
- Very good written and spoken German (C1)
- Interest in new IT technologies and personal development
- Willingness to undergo a security clearance as part of the hiring process
Benefits
Comp & perks- Collective agreement with annual special payments
- 30 days of vacation
- Flexible and mobile working options
- Flexible working hours
- Company car for private use
- Share program with preferential conditions and free shares
- Employee referral program with a bonus of up to €3,000
- Bike leasing
- Fitness center subsidies
- Childcare allowance
- Company pension and health benefits
- Eyewear allowance
- Corporate benefits program with numerous discounts
- Structured onboarding, professional development, and long-term career prospects
- Innovative projects and a modern working environment
- Occupational safety supported by standards and training