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Customer Service Representative, Polish Speaking
Vinmar International. Interact with customers on behalf of the company.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management skills, effectively handling complaints and processing orders while maintaining accurate records. Proficient in Microsoft Office and SAP, with fluency in Polish and English to facilitate communication and collaboration across departments.
Highest-signal resume keywords
Customer Relationship ManagementOrder ProcessingMicrosoft Office ProficiencySAP ProficiencyFluent in Polish and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer Complaint HandlingRecord MaintenanceCRM Master Data ManagementSales Lead Sharing
Soft Skills
Open CommunicationCollaboration
Tools & Technologies
Microsoft OfficeSAP
Industry Keywords
LogisticsBusiness
About the role
Key responsibilities & impact- Interact with customers on behalf of the company.
- Handle customer complaints, process orders, and provide information.
- Share sales leads with the Sales Force to support sale generation.
- Follow up on timely resolution of claims within agreed procedural timeframes.
- Build and maintain customer account relationships through open communication.
- Update customers on order status.
- Check and change delivery dates with customers.
- Process orders, forms, applications, and requests.
- Check order credit status and follow up with the credit department while keeping Account Managers informed.
- Maintain records of customer interactions.
- Maintain CRM master data, including names, delivery addresses, and COA addresses.
- Send COAs, technical data sheets, and other supporting documents.
- Collaborate with Sales, GRSC, and Credit Control functions.
Requirements
What you’ll need- A college degree is required with a preference for a focus on logistics or business.
- 3 years of working experience.
- Strong proficiency in Microsoft Office and SAP.
- Polish (native/near native) and English (fluent).
- CV must be submitted in English.