Benefit Programs Specialist II

Virginia Department of Social Services

. Interview applicants and recipients using adaptive techniques .

Posted 10/2/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $58,948 - $65,153 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in eligibility determination and benefit processing for social service programs, with strong analytical skills to evaluate data and policy compliance. Proficient in interviewing techniques and effective communication to build relationships with clients and stakeholders.

Highest-signal resume keywords

Eligibility DeterminationInterviewing TechniquesData AnalysisBenefit Program KnowledgeEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility CalculationData CollectionMathematics KnowledgePolicy AnalysisRecord Maintenance

Soft Skills

Attention to DetailRelationship BuildingSound JudgmentDiscretionResourcefulness

Tools & Technologies

Automated SystemsComputer ProficiencySoftware Proficiency

Industry Keywords

SNAPMedicaidTANFSocial Service OrganizationsCommunity Resources

About the role

Key responsibilities & impact

Interview applicants and recipients using adaptive techniques
Determine eligibility and benefit levels using automated systems and manual methods
Process SNAP, Medicaid, TANF, Energy, General Relief, Auxiliary Grants, Refugee Cash, and Medical Assistance applications
Analyze information and policy to determine and redetermine ongoing eligibility
Calculate income and resource eligibility under state and federal guidelines
Explain benefit programs, rights, responsibilities, agency services, and community resources
Identify social problems and refer clients to social workers as needed
Research, interpret, and apply mandated program policies and procedures
Maintain records and caseload integrity; identify errors and potential fraud
Evaluate data consistency and substantiate accuracy when needed
Respond to appeals, prepare appeal summaries and supporting documentation, and participate in hearings
Participate in unit and agency meetings, workgroups, teams, training, and learning opportunities
Recommend internal policy and procedure changes
Perform related tasks as required

Requirements

What you’ll need

High school diploma supplemented with additional training and related work experience, or equivalent combination of training and experience
General knowledge of interviewing, time management, and public social service organizations
Knowledge of social, economic, and health problems and human behavior/social functioning
Mathematics knowledge for percentages, formulas, and averages
Interviewing, data collection, and investigation techniques
Ability to analyze policy and identify missing information and gaps
Ability to access data such as estates, retirement accounts, and real estate
Professional confidentiality ethics
Computer and software proficiency
High attention to detail
Effective relationship-building with clients, coworkers, management, and the public
Sound judgment, discretion, tact, and resourcefulness
Effective oral and written communication
Ability to prepare clear and concise reports
Ability to organize and prioritize multiple activities and projects
Must reside within the Commonwealth of Virginia
Must drive and meet the County’s safe driver policy eligibility requirements
Willingness to travel occasionally overnight
May be subject to criminal history and central registry background checks
Cover letter, resume, and three references required

Benefits

Comp & perks

Remote work eligibility
Telework environment
Ongoing training, learning, and growth opportunities
Occasional overnight travel support
County employee professional and personal growth support