Auto Claims Representative

Virginia Farm Bureau Family of Companies

. Prepare repair and total loss appraisals in accordance with company and industry procedures .

Posted 10/30/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $58,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in preparing repair and total loss appraisals, negotiating auto claim losses, and maintaining compliance with industry standards. Proficient in estimating software and possesses strong interpersonal skills to effectively collaborate with insureds, claimants, and vendors.

Highest-signal resume keywords

I-CAR CertifiedMaterial Damage ExperienceEstimating Software ProficiencyStrong Negotiation SkillsBachelor's Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Repair AppraisalsTotal Loss SettlementsSupplemental Repairs AuthorizationPhysical Damage Payments ProcessingEstimating SkillsAuto Repair TechniquesField Estimating ExperienceAudit Score Achievement

Soft Skills

Interpersonal SkillsHigh InitiativeProfessional AttitudeTeam Collaboration

Tools & Technologies

MS OfficeEstimating Software

Certifications & Qualifications

I-CAR CertificationAICAINSState Licenses

Industry Keywords

Auto ClaimsMaterial DamageBody Shop ExperienceSubrogationSIU

About the role

Key responsibilities & impact

Prepare repair and total loss appraisals in accordance with company and industry procedures
Re-inspect vehicles during repairs and authorize supplemental repairs and/or payments as needed
Process physical damage payments following the company standard operating procedure
Settle total loss vehicles and move salvage within established time limits
Negotiate auto claim losses with insureds, claimants, and vendors
Assist subrogation and SIU with cases requiring physical damage knowledge
Maintain a high degree of training and learn new auto repair techniques
Perform other duties assigned by the Supervisor and/or Manager

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
3 years minimum material damage experience
I-CAR Certified, AIC, AINS, or licensed in multiple states and maintaining that license (to be considered for SACR)
Strong MS Office skills
Experience working with estimating software
Prior field estimated body shop experience
Prior automotive experience (repair/mechanical)
Proven ability to settle total loss vehicles
Strong estimating and negotiation skills
Excellent interpersonal skills
High level of initiative
Professional attitude and appearance
Proven ability to work well both independently and in a team environment
Audit Score of 95% (to be considered for ACS) or 97% or higher (to be considered for SACR)
Prior body shop or estimating experience is preferred
College or equivalent experience is preferred

Benefits

Comp & perks

Full-time salaried position with benefits
Ongoing job development and support
Paid training
Continuing education reimbursement
Medical insurance available on the first day
Dental insurance available on the first day
Generous employee 401K contribution
Excellent Paid Time off (PTO) plan