Senior EHR Support Analyst

Virginia Garcia Memorial Health Center

. Plan, analyze, modify, and optimize Epic EHR applications including EpicCare, Wisdom, and Willow .

Posted 9/23/2026full-timeHillsboro • Oregon • United StatesSenior💰 $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of Epic EHR systems and proficiency in troubleshooting and problem-solving within clinical settings. Capable of managing projects, developing training programs, and optimizing operational efficiency while maintaining compliance with healthcare regulations.

Highest-signal resume keywords

EpicCare Ambulatory CertificationEpic Prelude CertificationEpic Cadence CertificationOCHIN Certification/ProficiencyEHR/IT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic EHR Applications OptimizationTroubleshooting in Clinical SettingsWorkflow AnalysisProcess ImprovementTraining Program DevelopmentJIRA UsageSolarWinds/Samanage AnalysisVisio Workflow MappingPatient Outreach DevelopmentSystem Error Monitoring

Soft Skills

Excellent Customer ServiceOrganizational SkillsInterpersonal SkillsWritten CommunicationVerbal Communication

Tools & Technologies

MS Office SuiteEpic SystemsCareMessageVG MyChartHaiku/CantoNuance Dragon Speak

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceOCHIN CertificationEpicCare Ambulatory CertificationEpic Prelude CertificationEpic Cadence Certification

Industry Keywords

Healthcare TechnologyEHR SystemsHIPAA ComplianceOperational EfficiencyClinical Practice Improvement

About the role

Key responsibilities & impact

Plan, analyze, modify, and optimize Epic EHR applications including EpicCare, Wisdom, and Willow
Provide prompt end-user support and first- and second-level troubleshooting
Resolve complex problems and support, mentor, and train junior EHR Support Analysts
Execute process improvement projects to optimize operational efficiency
Build stakeholder relationships and collaborate with project managers
Test new software implementations, upgrades, and fixes
Submit, monitor, and track Epic items using JIRA and internal help desk/reporting systems
Analyze and prioritize SolarWinds/Samanage requests and alerts
Provide on-site elbow support during software implementations and upgrades at VG sites
Design and implement training programs with the training team
Manage medium to large projects or sub-projects
Develop workflow maps in Visio and training documentation
Conduct feasibility studies involving workflow analysis, space design, and cost analysis
Support clinic leadership and users in improving operational efficiency, clinical practice, and health outcomes
Monitor and track system error pools, including refill, e-prescribing, results, and order transmittal errors
Maintain provider master files, letter templates, SmartPhrases, preference lists, SmartTools, user accounts, remote access, LabCorp Link, Haiku/Canto, and Nuance Dragon Speak
Maintain partnerships with OCHIN and participate in monthly OCHIN meetings and workgroups
Evaluate software solutions and recommend improvements or upgrades to the EHR Support Supervisor
Develop and deploy CareMessage patient text-message outreach with the Communications team
Maintain CareMessage accounts and VG MyChart website and application
Review OCHIN alerts, notifications, and service/enhancement packs and communicate updates to end users
Maintain current knowledge of EHR systems, healthcare technology, and regulatory requirements
Follow incident escalation and notification procedures and perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in Computer Science or related field required
Minimum three years’ EHR/IT experience in a support or operations environment
OCHIN certification/proficiency required
EpicCare Ambulatory Certification required at or within twenty-four months of hire
Epic Prelude Certification required at or within twenty-four months of hire
Epic Cadence Certification required at or within twenty-four months of hire
Ability to troubleshoot and problem-solve in a clinical or EHR setting
Knowledge of training and teaching strategies, methodologies, and basic instructional concepts
Ability to perform effective one-on-one and group training
Extensive knowledge of EPIC system (EHR and EDR)
Proficiency with MS Office Suite (Excel, Word, Outlook, PowerPoint)
Excellent customer service, planning, organizational, interpersonal, written, and verbal communication skills
Ability to make independent decisions based on VGMHC policies and protocols
Valid Oregon driver’s license, reliable transportation, safe driving record, and insurance coverage required
Ability to work effectively in a team environment
High degree of confidentiality, integrity, and professionalism
Commitment and alignment to Virginia Garcia’s mission, vision, and values
Ability to travel to multiple locations within Washington and Yamhill counties and work flexible hours
Staff members must meet immunization requirements under VGMHC policy and state and federal guidelines
Must handle protected health information in accordance with HIPAA

Benefits

Comp & perks

Monday–Friday schedule, 8am–5pm
Hybrid work arrangement
Professional growth through conferences, webinars, and advanced training sessions
Opportunity to participate in OCHIN meetings and advisory workgroups
Equal Opportunity Employer